Unified Services over charged me $147.85. Ripoff Las Vegas Nevada
On or about June 13, 2007 (from records available at the present time) I received a phone call from "Unified Services", Las Vegas, NV concerning gifts including a shopping spree, internet services, long distance service, a dietary supplement, and a three-day and two-nite vacation.
The call came from Max Johnson of Unified Services, Floor supervisor in charge, ID # 1103-US in the Processing Dept. The original call came from phone number 866-766-9616. I was given 866-904-7796 as a number to call them if I have questions.
The charges explained to me in the telephone conversations was to be $1.95 one-time only to cover the mailing of the information packet. When it was all said and done $149.80 was deducted from my banking account. There was no mention in the phone conversations or in the information packet about the need to opt out if desired. It was presented as "if you don't participate there will be no further charges". And, the $149.80 was not mentioned either.
Thanks for the opportunity!
Pansy
Harrodsburg, Kentucky
U.S.A.
1 Updates & Rebuttals
Michelle
Las Vegas,Nevada,
U.S.A.
Response
#2UPDATE Employee
Wed, September 19, 2007
Pansy,
We found your complaint against our company posted on ripoffreport.com.
Our company offers a free 3 day 2 night hotel stay and a complimentary Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers.
Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month.
The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like.
Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free.
Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged.
The only reason why you would have been debited is because you failed to cancel in the allotted trial time period. Our customer service center is open from 9:00 am to 5:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes.
Our company prides itself in our excellent customer service and the minimal amount of complaints we receive. If you are unhappy with the service you have received or we have made an error on your account please e-mail me directly and we will provide you with a full refund.
We hope that we can work out an amiable solution to your complaint. Please e-mail me directly with the last 4 digits of your phone number and your full name and the state in which you live, so that I can locate your account and note that you are to be issued a full refund.
Sincerely,
Quality Control
Unified Services
Customer Service (866) 904-7796