Unifirst Suing over breach of contract Louisville KY
Unifirst supplies inferior product. I used Unifirst for my linen needs in my restaurant. They supplied towels, aprons and mats. My formal complaint is not about the quality of towels they sent me, they were aweful. They started suppying me mats that had wrinkels and turned up corners.
I had several servers trip on them and was fortunate that a customer did not. I requested new matts because I believe that as a small account they were sending me inferior product. They told me I would need to wait until they got some in.
Everything was fine for a while then they started sending me the inferior ones again. I wrote several letters and spoke to the supervisor about this and they assured me I would get the correct ones. I did for a while. Then while I was in my place they delivered me the inferior ones again.
I stopped the driver and told him I could not use these and to get me the new ones. He said that is all he has and that they would have to do. I told him to leave the old ones until he could get me the new ones and to take the mats off my bill since he is not replacing them.
He refused saying "You dont pay for clean mats, you pay for mats!" That infurieated me and that is when I wrote my last letter to them asking them to stop service. I knew I would get the same hollow promises that they delivered before.
While looking up the cost of mats to see how much credit I was due I researched my bills. My bills were exactly TWICE what they were 2 years prior. TWICE! They refused to pick up their product and now almost 3 years later they are suing me.
This company is BAD. Look at the reviews! I think they make their money on suing people more then they make on servicing them.
3 Updates & Rebuttals
Joe
Louisville,Kentucky,
United States
Predators
#4Author of original report
Tue, October 08, 2019
It has taken over 3 years for Unifirst to finally bring some kind of action. 3 years knowing that most people will not keep accurate records of events. I have. How do sales people and managers sleep at night KNOWING they are affecting a small business person and their livelyhood. Y
ou all can financially ruin a small company with shady dealings. I will make sure that I am relentless in letting eveyone I know in the business, via whatever means it takes, that you guys are rip off artest.
I wonder if an open records research on your sotck prospectus would let me know how much revenue you derive by suing people?
Joe
Louisville,Kentucky,
United States
Complaint system doesnt work
#4Author of original report
Thu, October 03, 2019
You claim to have a "closed loop" complaint system, well it doesnt appear to work. There were repeated attempts to address these issues but many times it never got past the delivery driver. Had this been the case I wouldn't be in the situation we are in.
Now going to arbitration. Had you all provided the kind of service you promised we wouldn't be in this situation. I guess I will be back on here afterwards to let everyone know how much thos GREAT service cost me.
UniFirst
Wilmington,Massachusetts,
United States
Customer Service Requests
#4UPDATE Employee
Fri, September 27, 2019
Our apologies and thank you for bringing this important matter to our attention as we take it very seriously. In such a case as this, we suggest to please give our centralized customer service team a call at (800) 794-2706, so we can open an official “Service Request.”
This closed-loop, computerized network system features an automated tracking and resolution process, so issues never fall through the cracks. This process also records all concerns for follow up within 24 hours, assigns clear accountability for actions, maintains a history of requests and actions taken, and closes the request only after your satisfaction is confirmed.