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  • Report:  #155245

Complaint Review: UNIM MENTOR DIV/XYLO

UNIM MENTOR DIV/XYLO COMPLETE AND TOTAL RIPOFF. DID NOT GIVE US A SECURE SITE. Boca Raton Florida

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  • Reported By:
    — Richland Washington
  • Submitted:
    Sun, August 28, 2005
  • Updated:
    Sun, September 25, 2005
  • UNIM MENTOR DIV/XYLO
    7800 Congress
    Boca Raton, Florida
    U.S.A.
  • Phone:
    866-886-2101 ext#11
  • Category:
    Corrupt Companies
*Author of original report: UNIM MENTOR DIV/XYLO Boca Raton Florida-PASSING THE BUCK AS USUAL!! *Author of original report: UNIM MENTOR DIV/XYLO Boca Raton Florida-THE BUCK STOPPED HERE!!

They promised all this "customer service" and support which was a joke. After spending 4+ months building our site, they wiped it all out with one click and we had to re-build it.

We spent $8000 initially, plus all the monthly charges that we are still accuring, not to mention all their "must-haves" such as merchant acct., PB Next #800 number, and the list goes on and on.

After 9+ months, we've had 4 sales even though they promised that we would have our money back and more before 6 months went by.

You can never reach anyone to talk to, the "on-line chat" is always offline, and when you're lucky enough to actually speak to someone, they know nothing and make a bigger mess than what you started with.

Today was the last straw!! After entering my web builder and clicking on what should have been my communications acct. which includes all e-mail, invoices, transactions, and etc. for our site, what came up was all this information on ANOTHER SITE!!

I now had in my possession 2 yrs. of e-mails, sales, contacts, and information on SOMEONE ELSES website that I had never heard of and was clear accross the united states!

Once again, they were "offline" and all phone numbers were busy for well over 2 hrs. I contacted the owner of this other website and about gave the poor man heart failure. He, of course, did not have my information or e-mails, so it was obvious to both of us that there was at least 3 websites involved (if not more. SO MUCH FOR A SECURE WEBSITE!

Along with the transaction receipts that are sent to you everytime you have a sale (by e-mail) the customers name, address, credit card, and etc. are all listed!! Unim guaranteed that our site was "secured" and safe and put that notice on our homepage for us!! With all this information floating around, "god knows where" not very secure, is it??

After about 2hrs. we backed completely out and again went back into the web builder and guess what? There was all my information back with no idea what happened to the other website. My fear is, where did it go, and if they can loose my communications information this time, what about next time?? will it be my sales report, site statistics, product list, catalog, who knows??!!

Plus the fact that if the customers information should fall into the wrong hands, I am liable for everything including identity theft. I am sure that there is a federal law about secure sites concerning e-commerce trading, I just wish I knew where to find it. I would love to talk to a lawyer about this situation.

Randy and dona
Richland, Washington
U.S.A.

2 Updates & Rebuttals

Randy and dona

Richland,
Washington,
U.S.A.

UNIM MENTOR DIV/XYLO Boca Raton Florida-THE BUCK STOPPED HERE!!

#3Author of original report

Sun, September 25, 2005

After several phone calls, which included getting "passed-on" to others, put on hold, and disconnected, on Sept.9th 2005 we recieved a refund of our initial investment. We kept our website since I had put 4 months of my "blood-sweat-and tears" into it and have begun to slowly receive a few orders. Of course, this means that Unim is still the host of our site and we must continue to pay the small monthly charges. Unim agreed that we would give it another 3 months to see if it finally takes off, and if not, at the first of the year we will discuss a refund of all monthly charges, including all the little "must-haves" that they insisted we invest in at the beginning of all this mess. No--I'm not holding my breath, since I got nothing in writing from them and of course, have absolutely no faith in their company. The thing that still bothers me today is the fact that they have no explanation of how this happened, so what assurance is there that it won't happen again?! At first, they tried to tell me that it couldn't have happened,(like I dreamed it??) and when that didn't work, we got some vague explanation that they had been updating the e-mail program that they offer??? Funny, usually, they always let you know when they're updating something (which of course comes with a price tag attached) and I received no such notice. Plus, as of the posting of this update, there has been no change whatsoever to any part of my communications program in my web builder. Sound strange to anyone else but me??!! I will say that I am happy (and shocked)to get my money back, and will count my blessings, take it and run as far away from this company as I can. I did receive satisfaction eventually, but will always regret becoming involved with Unim LLC. I will definitely do alot more investigating before I ever become involved with any company in the future. A lesson learned the hard way!!

Randy and dona

Richland,
Washington,
U.S.A.

UNIM MENTOR DIV/XYLO Boca Raton Florida-PASSING THE BUCK AS USUAL!!

#3Author of original report

Wed, August 31, 2005

Aug.30th-UPDATE
After trying to reach anyone at Unim for the past 4 days, either by phone (leaving voice messages, of course, since no one ever answers)and leaving e-mails, since the "on-line" chat is always OFF-LINE,we actually spoke to a live person! two people to be exact, one passing us on to the other, and in the end, the result was the same as always--NOTHING!! First, we were told to fax a letter stating the whole situation, even though I had done so in at least 4 voice mails and more than 4 e-mails in previous days.

I suggested to customer support that maybe he should read some of these to findout what the problem was and call us back. Again, we were put on "hold". His next suggestion was that it must have been VISA,AMERICAN EXPRESS,or PAYPAL, since they would be the servers for credit card use. I informed him that it was the communication acct. in my web builder-not my merchant acct. or checkout page (at least not this time) and that Unim was the one that GUARANTEED us a secure web site!! And, in turn, we had guaranteed our customers that our site was secure based on Unims guarantee to us.

It was at this point that he told us that their technicians would check things out and the Refund Dept. Manager would call us before the end of the day.

After waiting several hours, we received another phone call, not from the Refund Dept. Manager, since he had decided to leave for the day (evidently our problem was not important enough for him to bother with) but from the same customer support tech. that couldn't understand our problem to begin with.

Now, he's trying to tell us that this never happened!! I must have made it all up, since their techs. can't figure out how it "could" happen, it must not have happened at all.

We are dealing with complete incompetence and idiots!!As things stand, we are suppose to hear back tomorrow, AGAIN WE WAIT!

I can only hope that someone, anyone, reading this that knows of a lawyer or legal agency that I could contact will get in touch with me as soon as possible.

WHATEVER YOU DO--if you are approached by anyone working for, or affiliated with, UNIM LLC.--HOLD YOU WALLET TIGHT AND RUN!!

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