Complaint Review: UNIMWeb Services & Irvine Web Works Inc.

On June 30, 2003 we went to a seminar at a hotel in Sawgrass that my husband had made reservations from an informercial on television for us to attend which was called the National Grants Conference.

After arriving at the conference we realized that there was actually three programs into the one Conference and the other companies were UNIM LLC./UNIM Internet Marketing and Delta Marketing. We purchased (3) software CDs they claimed that we could utilize each CD to set up a website for ourselves, friends and relatives at($30.00)each.

They also stated, if we would like to have our website and our guest's website built for us we could come to the next seminar prepared with all the information they would send to us by Email and a name for the website.

We were also told that this cost was to be prepaid "today" for $129.95 which we paid $90.00 for the CDs and $129.95 for the next seminar. Additionally, both transactions were paid with seperate checks.

As a result, we agreed at this same conference through our prepayment to sign-up to attend another conference which was to be held on July 8, 2003.

They told us, since we had purchased the software that we were eligible and pre-registered to attend the next seminar and they gave us material and (2) guest passes to take to the next seminar as well as (5) additional free CDs for us to "distribute" or "sell" however we would like since we prepaid to attend the next seminar which was held this time at a hotel in Parkland on July 8, 2003.

We were looking forward to them building our free new websites as well as the websites for our guests we brought along as they had instructed.

We were given several hours of information then we were given many different options to choose from in having our websites built. They presented two different packages for you to choose from and as a result you were to write all of your personal information into the package and turn it in once again.

The host was quick to explain to the audience for those who have already submitted their information previously please go ahead and resubmit all of the same information again to re-verfiy that your website will be processed.

They asked us for all of our previous paperwork to be completed once again which resembled the previous contract to attend and other documents to have the website built for yourselves and your guests along with your payment information that you previously utilized, it was processed and approved from before.

As a result, they got all of our payment information duplicated that had already been given to them from before to prepay for your seminar in what you're told is the initial package.

Unfortunately, you don't know until it's too late that all of these companies re-utilize your payment information as they choose without the consumers knowing what hit them or their bank accounts...

Every since July 2003, we've received several completed copies of contracts in the mail of things they claimed that we had authorized to be taken out of our checking account and even though we disputed them the bank still deducted them anyway.

On the first paperwork we received from the package from UNIM Web Services the initial cost of the first contract stating $29.95 monthly for the Web account, Web services, and monitoring services of the account. Then we received another contract that stated $39.95 monthly. Then another contract that stated $49.95 monthly and the last contract stated $89.95 which have been deducted each month since August 2003.

Shortly thereafter, we started receiving multiple deductions to our checking account from a hosting company for $10.00 & $20.00 monthly and yet another deduction from another company for $29.95 for a (800) number with PB Next that we never received nor utilized. Then we received a deduction for another $10.00 & $20.00 per month from Innovative Merchant Solutions for a credit card account through the Website which we never utilized nor had any knowledge of.

After our bank realized that we were victims of Fraud and that we were in the middle of a Scam they started returning transactions back to those same companies but not until December 2003.

Then these same companies went from one extreme to another. They started changing their names to other names in order to resubmit the drafts through which were paid until we brought that to Bank of America's attention.

After the bank stopped accepting any more drafts and checks then the companies started submitting debit transfers in the amounts of $10.00, $20.00, $15.00, $25.00, $45.00, $50.00, $14.99, $89.95, $75.00, $95.00 and more random amounts at random times and some were even submitted for payment two and three times in one day...

Finally we had to demand on several occasions with the bank to close my account but since all of these drafts kept putting me into NSF activities they claimed my account had to have a positive balance.

At three different times we paid all the fees just to have the account brought out of a negative status so that finally they would be able to close the account; only to find that on the same day more transactions came through fraudulently and we had to start all over again.

We finally got fed up with Bank of America and told them to do whatever they wanted to because we weren't paying one more thing that came through on this account and desperately we have made our last dispute known on this account and now it is totally up to the bank to do the rest.

After repeating these steps over and over again from one representative to another to at last, find a representative who allowed us to vent and also who received the brunt of our agony and frustrations.

Believing that it was out of her heart only that this one Bank representative, out of many, told us she could put a block on the account that no transactions would be accepted into the account at all until everything gets settled.

We told the bank representative that we've been dealing with these issues since July 2003 and here it is December 2003 and to find out that the bank have finally decided that afterall, they can put a block on the account. Sadly enough, after these companies have taken us to the cleaners for well over $2,000-$3,000+.

Now we're waiting to see what will happen next to all of our money to be refunded. We can honestly say that Bank of America have refunded about $400-$500 thus far in fees and credits but nothing else to date.

After all of this have happened, could you believe that we received a letter in the mail from these main two companies just recently, which stated the previous amounts were returned by our bank and it is now our responsiblity to make sure they, the companies, get their payments in full.

Instead of me responding to them I decided to respond to you at RIP-OFF instead so PLEASE, PLEASE, PLEASE, HELP ME to Wake Up from this Scandalous NIGHTNMARE!!!

Jana'
Fort Lauderdale, Florida
U.S.A.

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