Complaint Review: Union Mutual Financial Sollutions

Im writing on behalf of Union Mutual financial sollutions. Ive been realy pissed off the last few days and even more pissed off when i did the search on ask jeeves.com and found there name listed as a scam. I filled out the online application sometime 2 weeks ago today. I recieved a call on my cell phone marked for private. I answered it, the man on the phone said his name was paul meyers. He told me that my loan has been approved under certain conditions. The conditions were that I had to submit the first 3 payments on the loan in the sum of 1,006.35. I thought that this was crazy but i have heard of lending agents in the past ask for some kind of collateral to secure a loan. I needed to get out of my debt with this loan and managed to get the money needed to secure the collateral. I submitted all the information and faxed all the documents needed. I recieved a phone call from paul telling me that my payment along with my documents had been recieved and i should recieve my funds by 6pm saturday.

Well saturday went and know funds were in the account. Well monday came and no funds had hit the account. I was upset. I ended up calling about 6 times that day and letting my frustration out on there answering machine.

Many phone calls later and than at 4pm this tuesday i recieved another phone call, now from the manager of the customer service department. I wasnt able to pick up on his name but he told me that the reason i did not recieve the loan was that the lender DEBRA SMART was requesting an addition 2 payments to secure the loan. I was furious and said that this whole thing is ridiculous. The manager than told me to look at my loan documents because it said that the lender at any time can deny or demand additional collateral to secure the loan. I didnt want to argue with a contract. I was able to get the additional money to cover the needed collateral. I sent the payment on wed, and called the manager. He said that the funds have been recieved and you should be recieving your funds at the end of the business day or by noon the next day.

Yeah well that was yesterday and my account is still the same. Ive been calling all day yesterday and all day today and have not recieved a call back or an email of any kind. I find it hard to believe that only one person works in the customer service department and that people are in meeting all day and cant spend two f***ing seconds to check there messages or anything. Apparently you can only get in touch with the customer service department on ther automated voice mail. Oh and paul meyers yeah you cant even get a hold of him either.

If any one has any other information on this company i would be greatly appreciated. Thank you and good f**ing day

Matthew plainfield, Illinois
U.S.A.

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