Union Planters Bank rip-off! Columbia Missouri
If you're looking for a bank, please look elsewhere than Union Planters. We made an accidental mistake which overdrawn our account and we were charged a late fee plus $5.00 per day for every day of the negative balance. Well, we didn't realize we were overdrawn and a WEEK passed before we were notified about our mistake, and by then an additional $57.00 had been added to our negative balance.
Unfortunate for us, we didn't get paid for another couple of weeks and so we immediately called representative to explained our situation but he offered no help. He could only tell us that he would pass along the message to one of his superiors. Days passed and nothing happened and we still continued to receive "Overdraft" letters. The final one stated that if we didn't deposit sufficient funds then our account "may be turned over to a collection and reporting agency" if not paid within fifteen days.
We talked to Union Planters again and were told us that they could settle this debt with them if we paid them half of the debt... $155.00. I think we're going to just go ahead and pay them since it seems since we foolishly accepted their terms; however, we will never use Planters Bank, and will try to discourage anyone else from doing the same.
~ MAJOR RIP-OFF!!~
Molly
Columbia, Missouri
U.S.A.
1 Updates & Rebuttals
Adam
Highland,Illinois,
U.S.A.
I know how you feel .I just closed my checking account
#2Consumer Comment
Sun, October 03, 2004
Molly, I know exactly how you feel. I just closed my checking account with Union Planters. It's a horrible establishment with ZERO customer service skills. They just don't care.
A few weeks ago, I wrote three checks very late at night for an emergency. I knew I didn't have the available funds in my account to cover the checks, but I was getting paid the following day, and knew that I would have the money in my account when the checks were posted. The minute I received my paycheck the following day, I went to the bank and deposited my check. Three days later, on Monday, I got online to check my account, and I was in the negative about 150 dollars. I couldn't believe it. I called the bank and waited approxamitely 8 minutes to talk to someone in customer service. They explained to me that since I didn't make my deposit early enough in the day, the checks were posted on one day, but the deposit wasn't available in my account until the following day. The cut off time is apparently 2pm. The time on my deposite receipt was 2:08. I was absolutely furious. I asked the customer service agent if there was anything that could be done about this. It seemed preposterous to me that I was losing all of this money because of 8 minutes. She claimed that there was nothing she could do, it was company policy, and asked if I would like to speak to a manager. I said I would and she put me on hold. Fifty-six minutes later, no one had picked up the phone. So I'm assuming either they have so many people calling there per day wanting to talk to a supervisor, or these calls are placed on hold and never picked up. Either way, I was so fed up and angry about the whole situation, I gave up.
One other thing I'd like to mention about this manure pile called a bank. A few months ago, I was very busy at work and asked my girlfriend if she would make my deposit for me. I wrote out a deposit slip, signed it, and even gave my ID to my girlfriend in case there were any questions. A while later she returned to where I was and told me that they would not allow her to make the deposit for me, it had to be the person whose name was on the account. Now I could understand that fact if I was taking "less cash received" from the deposit, but I WASN'T! It was just IGNORANT! Do they think that someone is going to come in and falsely put money INTO someone elses account? WHAT SENSE DOES THAT MAKE? The answer is: NONE. The place is just a joke.
There was another instance where I went to the bank to make a deposit, but I didn't have a deposit slip with me, and they told me that they couldn't give me a blank deposit slip at the drive through, I had to come inside the bank. This was after I had showed them my ID. I was even at the window attached to the building where the teller could see right into my car. I just laughed and drove away. It's funny, you can make a deposit at an ATM machine where no one but a camera can see you, where you don't even need a deposit slip, you just write your account number on the envelope, yet you can't get a deposit slip from a teller sitting 4 feet away from you.
The bottom line is, that was the last straw with Union Planters. I closed my account and opened a new account with a different bank that seems at least a LITTLE like they care about their customers.