Complaint Review: Union Workers Credit Services

Because I recieved a letter and investigated.

This is just an update to Report: #409010 regarding Union Workers.

Please take note that when searching for this company it is not registered with the Dallas, Texas Better Business Bureau (BBB) it is listed with the Fort Worth BBB. Also, additional numbers listed with the Fort Worth BBB indicate Arlington, Mansfield, Fort Worth area code.

Please see report below and take note of comments regarding company president, Randy Walls.

"Randy Walls, President of the company was formerly associated with Credicorp in Dallas, TX. Credicorp has an unsatisfactory record with the Dallas BBB."

"Based on BBB files, this business has a BBB Rating of F"


BBB Reliability Report for
UNION WORKERS CREDIT SERVICES INC


This is not a BBB accredited business. (BUt,has been reported repeatedly)
BBB Rating
Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:Reported on Thursday, January 8, 2009 1:55 PM

BBB Accreditation
BBB Rating
Customer Experience
Business Contact and Profile
Alternate Business Names
Products and Services
Additional Locations and Phone Numbers
Licensing
Customer Complaint History
Government Actions
Advertising Review
Additional Information
Industry Tips
BBB AccreditationBack To Top This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Rating

Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
Length of time business has been operating
Number of complaints filed against business
Failure to respond to complaints filed against business
Number of complaints filed against business that were unresolvedCustomer Experience

According to information in BBB files, the company has an unsatisfactory file condition due to a pattern of complaints concerning advertising issues and refund practices. According to information provided by one consumer, "He was led to believe he would receive a credit card". Another customer stated, ?What I received was a paper card and a magazine to order from". Another customer stated "I would like my $37.00 refunded to me by cashiers check".

Business Contact and Profile
Name: UNION WORKERS CREDIT SERVICES INC
Phone: (817) 835-0004
Address: 1327 Empire Central Ste 130, Dallas, TX 75247

Business Category: Credit Cards & Plans, BUYING CLUB, GROUP PURCHASING ORGANIZATION, CREDIT CARD SERVICES
eMail: support@unionworkerscredit.com

BBB file opened: April 28, 2005
Business started: March 2005
Business started locally: March 2005

Primary Contact: RANDY WALLS (PRES/DIR)
Complaint Contact: RANDY WALLS (PRES/DIR)

Alternate Business Names:
CCS union workers credit service
UNION WORKERS ADVANTAGE
Union Workers Credit Services
UWCS


Products and Services
For a fee, this firm offers a credit card that can only be used in their merchandise catalogue. It is not a major credit card. According to the company they state" Union Workers Credit Services offer their members several direct and discount benefits".

Additional Locations and Phone Numbers:

PO Box 569799 , Dallas, TX 75356-9691, Dallas County

10235 E EVANS AVE. APT. 98, DENVER, CO 8024-3558, Denver County

4108 AMON CARTER BLVD, STE 208, FORT WORTH, TX 76155, Tarrant County

P O BOX 955003, FORT WORTH, TX 76155-9003, Tarrant County


(214) 424-6888
(817) 835-0202 (FAX)

Customer Complaint History
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 366
in the last 12 months: 76

Complaints Concerned:
Selling Practices (60 complaints)
60 Resolved

Advertising Issues (191 complaints)
188 Resolved
2 Unresolved
1 Company did not respond

Service Issues (17 complaints)
17 Resolved

Customer Service Issues (2 complaints)
1 Resolved
1 Company made every reasonable effort to resolve

Credit or Billing Disputes (24 complaints)
24 Resolved

Delivery Issues (6 complaints)
6 Resolved

Refund Practices (57 complaints)
55 Resolved
2 Unresolved

Product Quality (1 complaints)
1 Resolved

Contract Disputes (5 complaints)
5 Resolved

Guarantee or Warranty Issues (2 complaints)
2 Resolved


Government Actions
The BBB has no information regarding Government Actions at this time.

Advertising Review
On June 3, 2005, the Better Business Bureau contacted the company to
ask them what "union" they were affiliated with. Union Workers Credit
Services responded by stating "We are not affiliated with a "union."
In fact, we never represent or state that we are affiliated with any
"union." Our name refers in part to the fact we provide services to
union workers."

The company further states "As part of the many benefits we offer,
our members automatically become part of "Privileged Card International."
Part of the benefits flowing from being a member of Privilege Card
International is substantial discounts off motels, hotels and resorts
throughout the United States and world, and assistance in receiving
the lowest airfare, cruise prices and car rentals. All of those
Membership benefits are described in detail in the Membership
fulfillment package all Union Workers' members receive and at
our website."

Additional Information
Randy Walls, President of the company was formerly associated with Credicorp in Dallas, TX. Credicorp has an unsatisfactory record with the Dallas BBB.

Cleve
FWB, Florida
U.S.A.