Complaint Review: Unique Custom Paint & Body Shop

My car was in an accident and I had looked for what I thought would be a good body shop. I located Unique Custom Paint in Orlando, and a couple of others. My biggest thing was that my car be painted correctly, matching, and with PPG paint. When I called, I spoke with the owner of the company named Martin. (secretary is Jackie) And he told me he was one of the best in Orlando, offered a life time warranty, and used PPG paint. He also told me that a news channel (I believe WESH 2) was interviewing him because he had NEVER had a BBB complaint in Orlando since he had been in business. Martin then asked me to come down and speak to him and get an estimate. When I went to the shop I was greeted by the gentleman and given an estimate which was comparable to others, but slightly less. He gave me the song and dance (which I thought at the time) was genuine about how he would treat my car as his own. I indicated at the time that I would like him to drive my car in and out of his shop as the front end was very low, and it needed boards to get into his driveway. I didnt want the front lower part of the bumper scratched up.

Couple days later I brought my car to his shop to have the wheels removed as was going to have them powder coated. I ended up not being able to get it done, and while I was inside talking to Jackie about my car, the tech (painter) decides to drive my car outside - NO boards.. He got my car stuck on the drive way with the front bumper wedged into the cement of the road - with it partially bent up wards, and my valence CRACKED! I immediately had her call Martin, who pretty much called me a liar. Stated his painter would never do that. Martin told me that he had a mini that he drove in there every time and never scratched! I had to back the car up my self in front of Jackie and the technician! He finally said he would take care of that damage as well but assured me I was wrong. (which I was not.)

My car finally got into paint, and they finished it rather quickly. When I arrived to pick up my car there was red over spray all of my wheels. As well, my car had not been wet sanded! I asked him why my car had not been wet sanded, and he told me he did not wet sand cars right away but 30 days from the painted time. I found this a bit weird as all my cars that I have had painted have been wet sanded and buffed while in the shop. I tried to schedule times with Martin to get my car buffed and each time something came up where they didnt have time. My car has STILL not been buffed.

Now to the best part. 2 months after my car went in.

My wheels have clear coat flaking off where he used paint thinner.

My hood has MAJOR trash in the paint, and all estimates from 7 YES 7 total shops say that there is so much trash and bubbling in the paint that it needs to be repainted.

My right front fender which was replaced and painted has bubbling on it and the paint is flaking because they didnt put enough flex agent and it was not prepped correctly, same with the lower valence.

The left fender where they did just the blending of the panel even has paint peeling back in a strip. What is funny is, he told me that the whole right fender was my fault from rock chips. It has about 57 area's on that fender. On the left side that was just blended and that has never been painted (only blended) has about 5. This should tell you how bad they prepped my whole car. The job looks horrible. And paint shops all over orlando have laughed at the work done.

All I want is the car fixed by a reputable shop and this guy pay for it. My car now looks like its been painted by a 5 year old child. There are divets in the paint, flaking, everything you can imagine.

I have made 6 phone calls to get my actual receipt from them. At first MARTIN tells me that it was moved off site after the tax season. Then I was told by Jackie that their computer just crashed and they lost my receipt. They are frauds, liars, etc!

I got screwed
winter park, Florida
U.S.A.