Complaint Review: United Advisors Group

 United Advisors Group contacted me by phone to talk to me about my student loan. I thought maybe they got my number from something that I may have filled out on the Internet. This was in March of 2015. I spoke to Michael Oates. He took all of my information, got me setup with a plan I could live with. He explained that because I was on disability I would only have to pay for three years and the rest of the debt would be forgiven because of my disability. I setup an automated draft to make my monthly payment. As of today they have collected 465.00 dollars. I discovered that none of this money was paid to my original lender, when I began receiving mail from my lender. I called Eve Farfan who had communicated with me via email. I didn't get a call back. I emailed her stressing that it was urgent I speak to her. Still no call back. I finally got to speak to her the next day when I called her. She assured me that all of my money was being sent directly to the federal student loan department. I called a Federal ombudsman only to discover that was not true. They made a report, but could only supply me with phone numbers of other entities who might be able to help. I didn't have enough time to write United Advisors Group to inform them that they could no longer take money from my account. I did a stop payment with my bank. I am currently in the process of taking every action that I can to recover my money.