United Airlines More than a canceled flight Ripoff Indianapolis Indiana
United Airlines canceled a flight to Washington Dulles which caused a missed connection to Paris. This resulted in a 24 hour delay which resulted in a missed business meeting, missed hotel reservation, missed sleep.
Upon complaint, UA provided a computer generated response that contained nothing more than boilerplated put-offs. The computer generated notices have been continued with four more put-offs. UA does not acknowledge the specific grievances. The signature at the bottom of the computer generated responses is Edmund Kumar. Can you believe that?
Verl
indianapolis, Indiana
U.S.A.
1 Updates & Rebuttals
Michael
Glendale,Colorado,
U.S.A.
Name is too funny
#2Consumer Comment
Tue, December 02, 2008
That is funny. I have a feeling they use aliases, but I guarantee that was a real person. They have macros set up where they can pick responses that are pre written to send.