United Auto Movers Joe, Stephanie Did not pick up my car per contract and never refunded me like they said they would. Beaver Falls Pennsylvania
I arranged to have my Dodge Viper moverd from Mississippi to Pennsylvania. I flew down to Mississippi to purchase the car and have the trailer there to pick it up the same time I was there. Joe assured me that he is very good at what he does and he will take care of it to the best of his abilities. If this was the best of his abilities to take care of a customer I sure would hate to see what his worst abilites are.
The truck never came. I fly home and contact him. He said there will be an enclosed trailer there in 2 days to pick it up. The truck doesn't come. A truck didn't arrive a the location for a whole week. When the truck finally arrived it came at 11pm and it was an open trailer. I am lucky that the seller of the car was an honest person. Finally the trailer arrives at my location for delivery.
Not only did the truck driver unload the car before I got there to observe, the car was black from dirt, rain, and road grime. So my $80,000 car looks like s**t at this point. I called Joe to get refund at least to what he was going to charge me for an open trailer and he said he would get back to me. Every singe person at this business does not follow through nor do they call you back if you leave a message.
The only time they call you back is to get you to sign their contract. So Joe finally agrees to refund me $185. That was a month ago. Still have not received my refund. I called Joe numerous times and Stephanie numerous times. They Always say it will be done on Friday but never is. I called Stephanie on Monday June 15th 2015 and she said she forgot about it that she will do it that day and send me an email confirmation. It is now Thursday June 18th 2015 and the refund is still not processed. This has to be one of the worst companies in the US. I honestly don't know how they are still in business.