Harbortouch | United Bank Card REVIEW: Feel safe, confident & secure when doing business with Harbortouch. Harbortouch maintains a strong commitment to complete client satisfaction and exceptional client experiences. As a member of the Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, Harbortouch has reinforced their commitment to their customers. This program benefits the consumer, assures them of complete satisfaction & confidence when doing business.
We have been with United Bank Card for almost 3 years and every January they will remove $89 from our account for an annual fee that is not in our contract, we call them on this and 3 weeks later would get our money back. Two years ago they started charging our account for what they call (Gateway) fees, we are not an internet company and should never be charged these fees, after calling them about 6 times for charging us these fees they refuse to take them off.
Now thanks to the new law that Obama put in place in June 2010 about how all processors now have to report a 1099 to the IRS, United Bank Card decided they would start charging everyone $149 to do this and they started taking money out of our account without our knowledge or consent and without notifying us about this. After calling in on this we spoke to two different people and they both were very arrogant and belligerent about it and laughed at me that they have the right to charge anything they wanted to and there was nothing we could do about it.
We have since then sent them a certified letter stating to close the account and cease and desist any and all transactions on our account, the only way we stopped them from charging our account was to close our bank account. We also have filed a complaint on the BBB website and after the Christmas season is over we will be obtaining an attorney to file against them for illegally debiting our account and choosing to extort money from small business's without their consent. If there is any attorney with the guts to go after these people lets get it started now.
1 Updates & Rebuttals
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
Resolution
#2UPDATE Employee
Thu, November 03, 2011
United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize
problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these
situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality
operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem.