Complaint Review: United Bank Card

Have been a loyal customer of United Bank Card for a couple years. As I was doing paperwork Sunday night 7-13-08, I noticed that there were no deposits made to my bank accout for the month of July re credit card transactions processed via United Bank Card. Naturally, I was on the phone first thing Monday AM to find out what was going on. The UBC CSR advised me that my account had been closed in April '08 per my request.

When I told her that I had not initiated closing the account and everything should remain the same, she huffed that I "...must have sent them something..." to cause the account to be closed. I had sent NOTHING to them. What was just as puzzling is that I had continued to get statements (and bank deposits) from them in April, May and June. The CSR told me she would investigate and get back to me. After not hearing anything by 1PM, I started calling and ended up calling about 10 times without getting past voicemail. After I returned home from work that evening, I was so frustrated that I called the tech support line and talked to a tech. Even though it was not his job, the tech looked at the account notes and told me it looked like they had closed my account accidentally and that it was now re-opened. Remember, now, they are still holding my money at this point. FINALLY, about 4PM on Tues the original CSR called me back and said that indeed the account had been closed accidentally BUT IT WASN'T THEIR FAULT (somebody on the "...backend.." had closed it, whatever the hell THAT means) but the account was now re-opened. She told me that all of the credit card transactions in question would be deposited to my account in 3-4 days. Here it is Saturday 7-19-08 and NONE of the money has been deposited to my account. Be afraid, be very afraid of this outfit. They are, at the very least, incompetent. Only time will tell if they are criminals.............

Timothy
Canton, Georgia
U.S.A.