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Be aware, UNITED BANK CARD IS A FRAUD!!!!
I have called and tried to explain to UNITED BANK CARD a couple of times that this is a FRAUDULENT attempt by them and
PROGGRESIVE BUSINESS SOLUTIONS (Carol Heflin, Owner Portage MI.) to extort money from my business.
HERE ARE THE FACTS:
1) PROGGRESIVE BUSINESS SOLUTIONS, Carol Heflin came in my restaurant promising to give me better credit card processing
rates and new processing terminals FREE if she could get my business. After doing a comparison with my current processor she promised that she could save me between $200-300 a month in fees with a cost plus program.
2) At that point i told her that if that was TRUE i would switch over to her company, BUT i would NOT sign any kind of contract or commitment until i see the actual savings on a month to month basis. To that she AGREED, and also told me i can cancel anytime if not happy with the plan and service.
3) I gave her the necessary documents that she needed including a voided bank check, so she can start the process. She promised me everything will be ready within 7 days, and her husband would be delivering the terminals with the new software at that time.
4) Well, 5 weeks later and after repeated phone calls to Carol Heflin with no response, i decided enough was enough! When i finally got in contact with her I informed her that i was not interested in her services and to cancel anything that she had done. She told me that was fine, and apologized for the delay explaining that there was a mix-up with the bank and that's why it was taking so long. I NEVER RECEIVED ANY TERMINALS OR ANYTHING FROM UBC OR Carol Heflin, so even if i wanted to use them as a processing company i couldn't.
5) The next thing i noticed was that UNITED BANK CARD was withdrawing monthly fees from my checking account. I called UBC, and talked to someone in the customer service department twice, and both times i tried to explain the situation, and both times i was basically told too bad for you, you signed a 3 year contract. I informed them that i don't even have terminals, how can i be charged for service that they are not providing? They told me that they are not responsible and to call the agent. I asked to have a copy of that contract mailed to me because in no WAY did i sign a contract, and even if i did that contract would be VOID because they never gave me the terminals. To this date i have not received ANYTHING.
6) After numerous attempts of calling Carol Heflin, i finally got a hold of her (only because i swiched cell phones and she did not recognize the #). I told her of the situation and informed her that i was going to take her to court for FRAUD. She told me that in NO WAY that UNITED BANK CARD should be withdrawing anything from my account because she had cancelled everything. She promised to call UBC and resolve the matter ASAP. I have not heard back from her since.
7) The next step i took since i could not get anyone from UNITED BANK CARD to listen to me, and Carol Heflin was not returning my calls anymore was to change my checking account completely (on the advice from my bank) so i can protect my business. That cost me $500.
8) Now i see that UNITED BANK CARD has hired a collection agency (TRANSWORLD SYSTEMS INC.) demanding $1068.85 from my business. UNITED BANK CARD has already taken $131.15 from my account.
Well i've had enough of this! I'm tired of getting threatened by UNITED BANK CARD and getting ignored from Carol Heflin!
I'm contacting the BBB, Federal Trade Commission and forwarding this email to the them, along with any other FRAUD reporting Agency and forum i can find.
Not to my surprise, after doing an online search about UNITED BANK CARD, WOW!! HOW MANY COMPLAINTS ARE THERE? Why are they still in bussiness?
I guess i'm not the first business that UNITED BANK CARD has tried to scam. This is a common practice for them.
I am also contacting a gentleman that is orchestrating a class action suit against UNITED BANK CARD. I guess i will be joining the party.
5 Updates & Rebuttals
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#6UPDATE Employee
Wed, October 05, 2011
United Bank Card, Inc. (UBC) currently serves
over 125,000 merchants, and while we strive for perfection, we realize that it
may be impossible to satisfy all of our customers at all times. We take
customer service very seriously and work diligently to resolve any complaints
in an expeditious manner. I am reaching out to you to try to resolve the issue
you have had with our company. Despite our greatest efforts, we recognize
problems or misunderstandings may still arise. We have noticed that in many of
the complaints on the Rip Off Report the customer is actually unhappy with an
independent sales representative, a leasing company or some other third-party
entity that is not controlled by United Bank Card. We regret that these
situations occur and will work diligently to resolve them when they do. United
Bank Card sincerely tries to do the right thing in every situation. This
approach is how we have consistently maintained an A+ rating with the Better
Business Bureau in addition to receiving numerous awards for our quality
operations and service including awards for Best Customer Service by the
Green Sheet, our industrys leading publication. We are also a five-time
consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50
list of fastest growing technology companies. In addition to our accolades in
the business world, we also try to make a difference as a responsible
corporate citizen by supporting various charitable causes. Through our Pennies
for Humanity program and charity poker tour as well as other initiatives, we
have helped raise tens of thousands of dollars for a number of philanthropic
organizations. I hope that this message has conveyed the standards that our
company strives to uphold and has convinced you that any issue you may have had
with us was an isolated incident. Please feel free to contact me using the
contact information below and I will do my best to resolve your issue in a
professional and timely manner. Customer satisfaction is the highest priority
at United Bank Card and I look forward to helping you resolve your problem.
EnoughJerks
Tennessee,USA
Chris
#6General Comment
Wed, September 21, 2011
http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843
I will never do business with this company. Did they pay the BBB also???
Report: #384585
Chris may be our CEO...
AUTHOR: Chris Rotondi - HAMPTON (U.S.A.)
Report: #384637
http://www.ripoffreport.com/Search/united-bank-card.aspx
Chris is either paid very well or a complete idiot..Many complaints and he answers..hmmmm ...
Do whatever you can to stop these people.
Oasis Restaurant
three rivers,Michigan,
United States of America
FINAL UPDATE
#6Author of original report
Fri, March 05, 2010
This update is to inform everyone on the results of the BBB investigation, and to reply to Mr. Rotondi on hi remark. First of all Mr. Rotondi welcome back from hiding. This is the first responce from you on this matter. You or anyone from UBC has ever contacted me about trying to resolve this problem at any time. That to me shows very poor customer service. About your A rating with the BBB, i'm not so sure about that, because they are full of complaints similar to mine about your company. But i'm happy to report that after the BBB investigation your company refunded my $131 that was stolen from my account. You wrote on your settlement offer with the BBB that this was a gesture of good faith. Well, i hate to disagree with you but if your company wanted to settle this properly then maybe you should start dealing with your customers before they have to go to the BBB and start writing their complaints all over the internet. This was not good faith, but an admition of guilt. I hope that businesses that shop for a credit proccesing company do their homework on the company that they decide to put their trust in. This by far is the most dishonest and unragulated business that people have to deal with. Closing, i'm glad this nightmare with your company is over with, and GOOD LUCK to all your future and present customers!!!!
P.S. A word of WARNING! Never ever sign a contract with ANY proccesing company! If they want your business let them prove it on a month to month basis. I NEVER sign contracts with ANY vendors, and never will. They need your business more then you need them. There is plenty of compatition out there.
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
BBB
#6UPDATE Employee
Thu, March 04, 2010
I am sure if this was referred to the BBB this issue has been resolved. United Bank Card has an A rating with the Better Business Bureau and resolves all of their complaints.
Oasis Restaurant
three rivers,Michigan,
United States of America
STILL NO ACTION FROM UBC
#6Author of original report
Fri, January 29, 2010
UPDATE:
Although the threatening letters have stopped from UNITED BANK CARD and TRANSWORLD SYSTEMS INC.(After talking to them and forwarding a copy of my complain) No one from UNITED BANK CARD has contacted me including Chris Rotondi who i have sent my complain too. The BBB is doing an investigation into this matter and I'm waiting for the result. Will update when i receive anything. In the meantime i have received a call from a neighborhood business who has the EXACT same problem that i have, with the same individuals. GOOD LUCK TO HIM.