Harbortouch | United Bank Card REVIEW: Harbortouch has a strong commitment to total customer satisfaction. Harbortouch is focused on providing the best experience for their customers and delivers on this promise with exceptional service, fair business practices, competitive rates and top-quality equipment.
This company has been the worst I have ever encountered in my life. For one to call customer service take at least 45-2 hrs to get on the line with someone only to tell you they cannot do anything for you. They conduct their business through an independent contractor who is the Sales representative to release them from the liabilty of helping you. In Las Vegas Cyrus Veal is the laziest guy I have ever met in my life it will take 2 months only to call him after complaining 15 times to corporate for a call back from this guy. I tried to get a new CC machine because it was broke and that took 2 months they dont tell you there is a contract until you want to cancel. I also inc my business so I need to again contact sales rep and fill out a new application. While they put my account on hold and the $2,000 that has already been proccessed and put on hold I submit the application and it takes 1 week i give them a call what is going on and they say oh we are waiting for the application. Well I turned it in a week ago, oh you have to contact your sales rep again. Call him oh it will be done 2 weeks later still a hold on my account and again still have not recieved the application. All it takes is a fax from this guy and he cannot even do it. A simple signature and a fax. DO NOT USE THIS COMPANY THEY ARE A RIP OFF......
1 Updates & Rebuttals
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#2UPDATE Employee
Thu, March 04, 2010
United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem. Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Email: crotondi@unitedbankcard.com