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Harbortouch TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Harbortouch lifetime warranty on all POS systems. values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. Award winning customer support handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge. Professional installation, ongoing training included with every POS order.
I am happy to say that our contract with this company is ending soon. My purpose in writing is to warn others. I notice the company is changing names--and no wonder--they have such a bad reputation as United Bank Card. When people search that name the complaints are numerous.
In the three years I have done business with them I have had to contact the company repeatedly regarding charges that they try to sneak into my account. When called, they do credit, but you have to sit on the phone for long periods of time waiting for an agent to whom you can complain. I suspect they know that a certain number of people will not carefully check their bank statements or, if they do, will not take the time to complain so they must get away with some of this.
I am ending my contract with this company. The time I spend dealing with their underhandedness is time I could spend building my business. They advertise very low rates but they make up for it with these silly charges. Do not do business with United Bank Card or whatever they want to call themselves.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com
Rip-off Report
PO Box 310, Tempe, Arizona 85280
2 Updates & Rebuttals
HTSUPPORT
United States of AmericaIssue Resolution
#3UPDATE Employee
Fri, February 01, 2013
We are sorry to hear about the issues you have experienced with Harbortouch. We have 24/7 phone support available to all of our customers and if your issue has not been resolved by these departments, please contact your sales representative to have the issue escalated within the organization. It is our goal to provide exceptional customer satisfaction and we will do everything in our power to resolve your issue in order to achieve this goal.
It is also important to note that Harbortouch is not some new start-up or disreputable organization. We have been in business for 13 years and have over 110,000 merchant customers nationwide. During our time in business, we have received countless awards and accolades for our business operations, customer service and innovative products. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years and have been listed on Deloitte's "Technology Fast 50" list. Additionally, we were named a Gold winner by the 2012 Golden Bridge Awards, a Silver winner from the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards.
- Harbortouch Support
Bitsey
Palm Desert,California,
United States of America
Credit Card Processing
#3Author of original report
Tue, July 17, 2012
Editor's Response is helpful for credit card charges; however, I was talking about credit card processing charges. I own a business and United Bank Card was processing our credit card charges transferring funds from customer's credit cards to our account. Maybe I wasn't clear.
Anyway, I have changed and am using a processor who uses online payment processing. They are absolutely terrific. It is user friendly and statements are clear. No bogus processing charges so far--a refreshing change from UBC/Harbor Touch.