Harbortouch | United Bank Card REVIEW: Comitment to Harbortouch’s executive team and employees are committed to customer satisfaction. Harbortouch’s approach to business is focused on providing the highest customer satisfaction in the industry.
I signed a contract for credit card proccessing services with U.B.C. in August. I then attended an event which required a 450.00 vendor fee. The equipment i was sent would not work properly, and i couldnt get help through customer support as promised.
I did not attempt another transaction with them until november. again I had problems with the equipment. According to the terminal, I had successfully comleted a 2500.00 transaction. weeks went by with no deposit made to my account.
Only after contacting U.B.C., was I informed that their underwriter had refused to process the transaction. I notified the company by phone and fax notifying them that i wished to terminate our business relationship due to the lack of any valuable service on their part. They then proceeded to draft my bank account for $1105.00. My bank is currently trying to recover these stolen funds.
Paul
china spring, Texas
U.S.A.
3 Updates & Rebuttals
Plumberinseattle
Seattle,Washington,
U.S.A.
United Bank Card does not sincerly address any customer issues
#4Consumer Comment
Wed, January 07, 2009
United Bank Card took two years to respond to this complaint on Rip-Off report I noticed.
I too have similar issues with UBC. They started taking money from our accounts with no authorization or documentation to back it up. When we contacted them they simply denied any responsibility and did nothing. They NEVER responded in the year we have been trying to resolve this issue with them. They withdraw monies, service charges and fees as they please, never respond to to any issue in writing or otherwise. The ONLY response in a year from them has been by this guy Chris Rotondi, only in response to internet complaint sires such as Ripoffreport.com, via email demanding return of the card scanners but never once dealing directly with any issues.
Mr. Rotondi has apparently been hired on commission to get anything he can and to neutralize the on-line complaints that become public. As far as I can tell he is only interested in the appearance of customer service. He has not responded with anything real that we have asked for to resolve the issues. We asked for a confirmation of his email promises on a corporate letterhead and it never came. DO NOT DEAL WITH THIS COMPANY as they are a nightmare to deal with.
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#4UPDATE Employee
Mon, December 22, 2008
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Phone: 800 201 0461 ext 112
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com
Itamarie
Tucson,Arizona,
U.S.A.
United Bank Card
#4UPDATE Employee
Tue, July 04, 2006
Paul signed a 3 year agreement with United Bank Card, Inc. to be able to take credit cards at his place of business. His account was approved under the assumption that the type of products he was selling were going to be jewelry, scooters, and kids toys as he had specified on his agreement.
Paul was provided with a wireless terminal for his use. The terminal was registered and functional when it was sent to him. Our Technical Support department is opened 24 hours, 7 days a week and they would have been more than capable to help Paul with any problems with his terminal, but there are no records that he ever called for assistance.
In November 2005, the Risk Department intercepted a large transaction that was over the limit for Paul's type of business. Upon research, it was found that Paul was in violation of Visa and MasterCard regulations as he was trying to run transactions for a different type of business. Paul was advised that UBC could not process the transaction and that he needed to open another account for his other business if he wished to proceed with the type of transaction he wanted to process.
Paul decided to terminate his merchant agreement in December 2005 with UBC and did not complete the 3 year term that he signed on his contract. As per his agreement, an early termination fee was applied and when it was drafted from his account as specified on his contract, it was returned back as unpaid by the bank. UBC was not able to collect the early termination fee that he owed.
Sincerely,
United Bank Card, Inc.
Tucson, Arizona