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Last March 16th. I mailed my !FREE NURIT 8500X terminal back to United Bank Card of High Bridge NJ.
I used the US Post Office to mail the package back well before the 30 day window had expired.
My mistake was that I did not have it insured trusting the the PO would be able to deliver it without a problem. It was mailed from within the US.
After seeing a charge of $ 450 on my checking account, I called United Bank Card and was informed that they never received the package. this was the reason for the charge.
I followed up with a call to the High Bridge NJ Post Office but they could not guaranty the package being delivered, although they stated that they deliver many packages to this business all the time.
My gut feeling is that they did receive the package ( of which I told them) but had noticed that it was not insured and had no way of being tracked as to whether or not it had arrived just went ahead a billed me for the machine.
Don't let this happen to you.
1 Updates & Rebuttals
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#2UPDATE Employee
Thu, March 04, 2010
United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem. Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Email: crotondi@unitedbankcard.com