Harbortouch | United Bank Card REVIEW: Customer Satisfaction Commitment: Harbortouch values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. The company offers award winning customer support which is handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge to all of their merchants. The company also stands by its equipment, offering a lifetime warranty on all POS systems. Additionally, professional installation and ongoing training are included with every POS order.
I am a 24 year old hairstylist who mworks with 8 other people in WA state. One day when a man came in and offered us to sign up with united bank card telling us how awesome of a deal we would be getting. alot of the girls signed up right away but this david ginsberg guy seamed sleezy to me and a coworker so we wanted to wait to see how the others liked it 1st. he told us in would be 20 dollars a month. After 2 months there were no complaints so i decided to join.
i called david with the good news. he signed me up and at 1st it was fine then i started getting charged crazy fees. 95 dollars here. 16.90 here here. 5.95 here. 30 dollars to fnba? I called yo ask questions but could never get through and would spend entire morning listening to hold messages.
then the medford police called our salon told us david ginsberg had ben arrested on charge of a dui and had pawned a camera with my and several others information on it. Including pictures of our license. They also found papers in the back of his car with our ss # copies of our checks our addresses and so on. We called ubc to cancel.
This is where is got worse. They informed us that David no longer worked with the company. Then why after a year is he driving around with our information still!!! The owner of the salon said we wanted to cancel. They came picked up the machine and said we would each have to call in and fill out and return and cancelation form. Everyone did except when i called along with 2 other people they said we have 2 year contracts. Let me remind you we all work at the same salon and everyone signed up together except me and one other person signed up 2 months later.
Now after 2 years and at least 2400 dollars they are saying i a in the contract for another year. I havent used there services since 2007 but yet they are still draining my bank account each month. i am afraid to put a block on them through my bank because thats what my other co worker did and she is now in collections.
This is by far the worst company I have ever delt with. Ive talked to lawyers and they want to charge my 600 dollars to fight them and they cant promise getting me out and my money back. UBC says I can pay them 600 and they will let me out but I dont trust them. I am left nfeeling frustrated helpless and violated! Do not use this company!
Brittney
LYNNWOOD, Washington
U.S.A.
2 Updates & Rebuttals
Flynrider
Phoeix,Arizona,
U.S.A.
Brittney
#3Consumer Suggestion
Sat, May 30, 2009
Read your contract. It has the details about what you need to do to cancel without penalty (usually in writing before the auto renewal date). It will also explain the procedure and penalty (that $600 they told you about) for cancelling while the contract is in force. From your post, it appears that they are getting $1200 /yr. from you, so the taking the early cancellation with the $600 penalty might be worth it if you have more than 6 months to go.
Above all, read the contract thoroughly. It tells you what your options for cancellation are. Remenber, when they require things "in writing", that means you send it to them via registered mail with return receipt requested, so you can prove that they got the paperwork. The contract also states what happens if you do nothing. As you unfortunately found out, it auto renews for a year.
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#3UPDATE Employee
Fri, May 29, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com