Harbortouch | United Bank Card REVIEW: Customer Satisfaction Commitment: Harbortouch values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. The company offers award winning customer support which is handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge to all of their merchants. The company also stands by its equipment, offering a lifetime warranty on all POS systems. Additionally, professional installation and ongoing training are included with every POS order.
United Bank Card continues to send me harassing letters with past due notices after I closed my account and have already settled all balances with them (twice, because they said they didn't send me all my entire balance the first time).
1st Attempt to Close Account
I have tried to close my merchant account with them since December 2010 because that is when I dissolved my corporation. I call them and they tell me the only way I can cancel my account is if they fax me a form or mail me a form. I never receive a fax from them.
2nd Attempt to Close Account
I called them again, and now I have been charged for Jan 2011, because they did not send me the cancellation forms. Now, they tell me I can write a letter and fax it in on my own time. I do that, my account is closed. In my fax, I asked if there are any balances to call me and I would settle the balances. NO RESPONSE.
1st Past Due Notice
I receive a letter forwarded to me from a location I no longer reside but is on United Bank Card's file that I have a past due notice. I call them asking if I can settle it over the phone, but they say no. (Strange, a merchant processor can't take credit card over the phone?). I told the Customer Service person that my check would be there in a few days and that I just received notice. They cash my check.
2nd Past Due Notice
A month later, I receive a second past due notice for $27.20 again at the wrong address I no longer live at (even though I told them I don't live there anymore). I called them again and asked why I am being billed again, I thought I had settle all my notices the first time. The lady said that their systems are slow and that they didn't send me the entire past due amount. Okay, if you let me cancel in December 2010, there would be no past due amounts--the only reason I have past due amounts is because you keep my closed account alive. I was so angry, that I paid the $27.20 on the assurance that I would not be subject to anymore notices because at that point I was completely settled.
3rd Past Due Notice
Low and behold, I receive another past due notice, now for $50. The 2nd one was uncalled for, this 3rd one is a complete joke. I'm not sure why they keep harassing me with threatening letters on a closed account with a zero balance with past due notices and threats of forwarding it to collections. I have filed a claim with BBB and here on RipOff Reports. I am looking into ways into suing them in small claims court.
If you are ever considering opening an online merchant account, please do yourself a favor and DO NOT go with United Bank Card, they will do whatever it takes to keep your account open even when you try to close it, make it an impossible feat to close your account and settle balances and continue to send you notices for past due notices even after they tell you that all balances have been settled.
2 Updates & Rebuttals
B&D Jackson Enterprises
Cypress,Texas,
USA
Harrassment by United Bank Card
#3REBUTTAL Owner of company
Fri, July 15, 2011
I had to close a bank account due to the fact they just took out what they wanted when they wanted
There was no explaniation. Just fees due. I was on a month to month and owned my credit card machine
I paid for thank God with credit card so I have proof. They were sent a letter to terminate service in March 2011. They claim they never received so I have faxed it three times with confirmation.
Now the latest is they are trying once more to charge me for a machine I paid for which by the way was from another company but they still want to charge me.
I called them and asked them to stop harrassing me it I own them nothing. Now they are threatening me and it is cosnstant. I really don't know how to get them to stop I have repeatedly asked nicely but it does not matter you can call them three times in a row and get three different stories.
I told then if I owed them anything take out what they are suppose to credit me with. They did that but still say I owe them. Constant baggering especially when its not even true. What is a person to do . One time they admit you owe nothing and the next time you get a letter from them and they don't know who you talked to. that could have told you that you owe them nothing .
If anyone has a remedy for this please what is it. I think its fraud, extortion trying to get you to pay for something you don't owe by threatening you. Its not right. We are hard working people in this ecomony its not easy. If I owe it I pay it but not in this case. I don't owe it and have documents to say so.
Before anyone does business with United Bank Card please please do your homework they are not honest people. They will deal you misery we are going through it now and this has been going on since 2010.
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
Resolution
#3UPDATE Employee
Wed, June 08, 2011
United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem.