Complaint Review: UNITED BENEFIT ADVANTAGE

Dear Kate,

I am an employee with CBSI Consumer Benefit Services, Inc.

Please allow me to offer my sincere apology for your experience and provide a clear explanation of who we are and what we do.

We at CBSI design & customize discounted benefit membership programs for separate third party businesses. CBSI, does not sell, bill, or tele-market the program's directly to consumers.

The Third Party Businesses provide their program/s to their customers as an added benefit at no charge or market their customized program/s to consumers as an opportunity to join their club.

United Benefit Advantage is one of many programs that we've designed for our clients. We provide the benefits & services within the United Benefit Advantage program, to its members. We do not sell or bill the program to its member's or to consumer's.

The representatives in our Customer Service Call Center only answer in-bound calls, made from the program members. Our call center does not place calls to consumers with attempts to sell memberships.

In the membership packets that are provided to United Benefit Advantage members, a billing insert is included within the membership material. It explains the billing procedure that the member has agreed to and provides the customer service number to call if they wish to cancel.

We apologize that you were not able to locate this insert within your packet. I would like to see to it that all your issues are resolved to your satisfaction as soon as possible.

If you call us at the number below, we may be able to assist you, by connecting you to the party who enrolled & billed your membership in the United Benefit Advantage program.

If you would, please call our toll-free General Customer Service number, 1-888-255-4989, so we can assist you in verifying the status of your membership and proceed in the proper direction of resolving your remaining issues.

Sincerely,

Edwin O. Velazquez

hey kate i actually work for the cancellation department for the companybgold coast. but i do not know the numbers that people call me at so here is the corporate office phone number...1-877-216-8101. they will say it is going to be a 7 minute wait but you will be on there for 1/2 hour to an hour waiting. another thing is they do not refund your money even though they say they will. and if they do it will only be half of that months current bill. if you have any other questions about this company feel free to ask

Dear Kate in Constania, NY,

Please call our toll-free General Customer Service number, 1-888-255-4989, so we can determine and connect you with the responsible party you need to speak to fulfill your cancellation request.

Sincerely,

Edwin O. Velazquez
Program Support Specialist