United Bilt Homes Inc Lied, Cheated Me, Charged too much, Took too long Harrison Arkansas
My husband and thought we were getting a good deal, our credit wasn't great, but we were approved. We couldn't have been more excited. Daniel Henderson (Harrison Manager) made it seem like our United Bilt Home would be our dream home.
Well, about 6 months into the construction of a 1600 square foot home, we noticed several problems... the foundation was unlevel, which meant the house was... the house was actually smaller than it was supposed to be, Daniel was avoiding our phone calls, and our visits.
When the house was finally "completed" except for the "punch list" Daniel could not have been any more happier. Well, we had trim around windows that was so off that you could not even set a coke can on it, windows were broken, floors were squeaky, doors were put in backwards, and to our surprise the paint was peeling, and the nails were rusting.
We were paying over $100,000 for this building that we will never be able to call home, and we just wanted them to make it right. Daniel made promise after promise, and of course, those promises were never kept. If you are thinking of building a United Bilt Home, DON'T. It was the biggest mistake we ever made.
It is not just the Harrison office, it's the whole crappy company. Don the Owner will make you promises to keep you satisfied. I guess that is where Daniel learned it. I hate this building that we are stuck with, I would be much happier with a trailer, and if you are thinking of using this company... look into getting a trailer. I promise you'll be so much happier.
Very dissatisfied
Harrison, Arkansas
U.S.A.
2 Updates & Rebuttals
BBBandBadBuilder
USAUnfulfilled promises.
#3Consumer Comment
Sat, June 25, 2011
United-Bilt homes is good about making promises, but terrible about keeping them.
They will tell you anything to appease you. But will delay and then eventually deny that there was a problem.
There are a number of problems that we are trying to get resolved as well. Two of the major problems are structural and electrical in nature.
They like to give loans to people that don't have great credit. However, they want an arm and a leg in equity in land and cash.
The following you tube video is an example of one of many promises made by their Regional Construction Manager:
http://www.youtube.com/watch?v=CA-PJ8Vc-tQ
Be sure and click the Show more dropdown to compare their response to the Better Business Bureau with what their Regional construction manager said in the video.
Warranty Service
Springdale,Arkansas,
U.S.A.
We cannot identify this customer
#3UPDATE Employee
Thu, September 11, 2008
We have reviewed the report listed here. Unfortunately, you have not submitted a claim directly to our company and we do not recognize these complaints. So we cannot identify the person to address the concerns. We are not able to address the specific concerns without actually knowing the full nature of the claim and without being able to inspect the home or identify the customer.
We really would like the opportunity to fully respond to your allegations here, but we would just be guessing as to the real nature and cause of your concerns at this point. We need the opportunity to inspect and document, photograph and measure all your concerns, then we can respond to each.
It is our policy and practice to address every claim in a prompt and effective manner. If you will contact us directly and submit to us your claims, we will promptly schedule with you to arrange an inspection of your home, we will photograph and measure all the areas of concern, we will review your warranties and the agreed standards of quality, we will fully correct, at our expense, any claim that is legitimate, and and will do all we can to work out with you a satisfactory solution.
Thanks and we look forward to hearing from you.