United Cash Loan Charged $90 over 5 times before telling us that we needed to call to pay off... Nationwide
Okay here is our problem with United Cash Loans.
My husband and I were low on money so we searched online for a loan. We got approved in a couple days, but never recieved the e-mail they needed to send with the user name and password. Finally, a week later we called and asked when the loan would be taken out of his account, and the person on the other line told me that it would be taken out every 2 weeks. Nothing about that we had to call to get them to pay off the $390 loan.
Well after like four or five times of charging $90 we added all them up and were way over $390. Then my husband called and had asked them why they had taken out over $625 dollars. They came back with you were suppost to call us when you wanted to pay off the balance. Then told him the $90's don't apply to his account and that he still owed another $260 dollars.
He then told them they will not be getting anymore money from his account and united cash loans told him that no matter what he was responsible for the money. The last 4 weeks there has been two more charges over $110 dollars. I need to know if anyone has there contract from them still and if in fact you need to call and pay off your balance? And if so why are they taking out money now without permission. Please email me at ((((email redacted))) if you have any infomation on those questions.
Thank you
Leonard
Lakestation, Indiana
U.S.A.
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2 Updates & Rebuttals
onlychele
Byron Center,,Michigan,
United States of America
united cash
#3Consumer Comment
Thu, March 15, 2012
I have the contract, see below. I have paid them off twice. You MUST *FAX* them them a written statement saying you wish to pay the balance off in full and on what date you'd like it taken out of your bank. Hope this helps! Michele
Payment Schedule: 1 payment of $650.00 due on 2012-04-03, if You decline* the option of renewing Your Loan. If renewal is accepted, You will pay the Finance Charge of $150.00 only, on 2012-04-03. You will accrue a new Finance Charge at each renewal of Your Loan. On the due date resulting from a fourth renewal, and every due date thereafter, the outstanding principal of Your Loan must be paid down by $50.00. This means Your Account will be debited for the Finance Charge plus a $50.00 principal payment on the due date. This will continue until Your Loan is paid in full. If Your pay date falls on a weekend or holiday and You have direct deposit, Your Account will be debited on the business day prior to Your normal pay date. *To decline the option of renewal Your signed Account Summary document must be received in Our office at least three business days before Your Loan is due. This Loan may be renewed on the payment of the Finance Charge only
M. Jackson
Indiana,United States of America
UNITED CASH LOAN
#3General Comment
Mon, January 30, 2012
I wanted to know how did your situation end with United Cash loan, were you able to get the contract. I am asking because I have a similar situation and wondered how you handled this problem.