Complaint Review: United Hyundai

I was lured into United Hyundai last October on the pretense of a rate reduction and/or refinancing regarding my 2006 Santa Fe. Well, my husband and I made the appointment and showed up at the dealership.

They absolutely had no intentions of reducing my APR on my current vehicle which I still am financing or even re-financing my vehicle. Why: They are not a finance company; only a dealership dead-set on convincing you to purchase a new vehicle.

After test-driving a new Santa Fe, it was determined I could not trade it in....owed too much monies on the vehicle which I later found out how that could be since I have been making astronomical payments on it. How do they do it....convince the buyer to add the following: An extended service contract costing $2000; Credit Life Insurance Premium; Lex which is a waste of money but costs you money; and Credit Disability Insurance Premium plus Gap Insurance which you can arrange with your car insurance agent.

The above additions which are attached to the back-end of the contract is exactly how the dealership makes their monies. Monies that you as the consumer do not need to spend at all.

Once they realized they couldn't do anything with me, they offered me the opportunity to purchase a used 2007 Chrylser Aspen which I bluntly told them to go you know where. I did not want any larger of a vehicle than I was already driving. I was told the following: It was the only vehicle on the lot that they had equity in and could accept my Santa Fe as a trade.

Unfortunately, they conned my husband into trading in his 2006 Tiburon, elite model..very few of them made, on that piece of junk...Chrysler Aspen. A rebate check but on the stub it says back/insurance for I just checked on it to be accurate. We had it out for a couple of days when they called and informed us they had secured financing which blew our minds. My husband and I had already decided we did not want the vehicle at all or their kick-back check.

We arrived over there and told them we would not sign the final papers for we knew we couldn't make the payments on my husband's wages. It was not humanly possible nor could we understand how they got Wells Fargo Auto Finance to finance it. That information came later. READ ON!!!

We refused to sign the papers so they sent in THE BUFFER, Marcus Jones, to talk to us. I had to leave the area for personal reasons; but when I returned to the showroom, my husband and Marcus Jones were not there. I eventually found both of them in the parking lot in a heated argument to say the least. My husband was ready to go to blows with him. I was told after
Marcus Jones left he was in my husbands face and threw down his clipboard in rage. Khan, a manager, came outside to diffuse the argument and to dismiss Marcus from the area. He even told him he was going to report him for obnoxious conduct with a customer. Was he reported...absolutely not. They were working as a team to brow-beat two senior citizens, us.

In due process, we were stuck with this Chrylser Aspen which clearly we could not afford. We were told to take it or else it could just sit on the lot but we had to make the payments unless they located another person to purchase it which wasn't going to happen and we knew it. Great way to do business plus a terrible way to treat senior citizens or anyone for that matter.

Next, they hired me to work in their Basic Development Room (BDC) to make telemarketing calls. I was duly informed that I would make at least $1000 per month which included my hourly rate of $7.00 per hour plus $200 commission for every lead that was given to a salesman and he/or she sold the vehicle and cleared financing.

Khan told me after I started working for United Hyundai that I would make enough monies in order to make that $1000 Aspen Payment. Basically it is about all I did make working there in the BDC room since you were lying to current customers and future customers to get them to make an appointment.

I talked with others who were hired like myself and I was told the following: One of the woman I worked with bought a car and was given a job; next, another one that I spoke with didn't have the down payment but could work to get the down payment. Eventually both of the woman were let go. They didn't have the opportunity to fire me for I eventually quit.

Marcus Jones, manager of the BDC Room, told us he didn't care what we said to get a customer to come in to the showroom. Once there, he told us they...the salesman, managers, himself if needed, and finance managers would handle it from there. They bury you in so much debt you cannot even see daylight. What a way to treat customers...just bury you and lie to you to sell a vehicle.

In the month of November, my husband brought in one of his co-workers in the hopes of purchasing a vehicle. Khan told her she could not purchase a vehicle but talked us into doing it for her in return we would receive a check for $1800. Needed the monies to help pay that d--- Aspen payment since I couldn't count on any bonus checks.

That vehicle was also financed by Wells Fargo Auto Finance which also didn't make any sense to us. How was that humanly possible since they based the loan on my husband's income or so we thought they did. Anthony LaDone, finance at United Hyundai, approached me and said if Wells Fargo Auto Finance called not to tell them I worked there. I asked him why....I was told it would be a conflict of interest. I shoud have pursued the matter but being out of the work force for so long and never working at a auto dealership before I took what he said to be the truth. Boy what that a huge misstake but then again I would have only recieved what he wanted me to hear and no doubt would have not been the truth.

When we realized I was terminating, payments could no longer be made on the Aspen. We were constantly harrassed by Wells Fargo Auto Finance day in and day out with even back to back calls. Eventually my husband requested the credit applications that United Hyundai had sent to them. Whoa is me!! United Hyundai had had some fun with us to say the least.

Here goes: They fabricated income for me when at the time I was duly unemployed with absolutely no income coming in at all on 1 credit application. Then on the other credit application while working for the dealership, it was was even more fabricated than before. A neighbor who has since moved out from next door and a friend whom we have known for about 5 years were now cousins which was news to the both of us. On one of the credit applications we had lived for 5 years at 2025 East Sahara which is United Hyundai's location. Guess we lived in a closet. Next, my husband's income changed on both applications and neither one of them were correct. Also our rent payment was correct on one of them and wrong on the other one but yet we were on a lease agreement until March 31, 2008. Last but not least, we were both retired which was totally untrue.

We both noticed 2 different handwritings on both credit applications which information no doubt was added after they secured our signatures. How hard it is to change something with the Age of Computers!!!!

We had dealt previously with Metro Hyundai and actually had no problems. But now comes United Hyundai who undoubedtly decided to make a sale to fabricate lies on a credit application.

We are awaiting the repossession of the Chrysler Aspen and also the Elantra since his former friend whom we helped out or conned into helping out has since stopped making payments. Under no circumstances are we able to handle these obligations since I am totally unemployed and my husband is collecting unemployment compensation.

Who loses in the end....we do for it will be our credit reports that can and undoubtedly will be damaged after working so hard over the years to make them better. Who caused all of this pain and agony...United Hyundai and the people they hire and allow to do what they do to innocent people.

We are still trying to locate an attorney that will help us but yet to no avail. We have no monies to pay an attorney upfront but where are our rights in this country. We as American Citizens should not have to be subjected to this at all. It is totally unfair.

Dee
Las Vegas, Nevada
U.S.A.