Complaint Review: United Nissan of Las Vegas NV.

On July 10, 2012, my wife and I went to the United Nissan in Las Vegas, NV. to sell our 2011 Nissan Rouge. No trade in just a sale for cash. We had previously had our car valuated by this dealer a week before and the said they would offer us $20,000 dollars, but could not issue us a check, as their used car manager was not there. We were there for 4 hours before they informed us of this. I was busy during the next week, but we did go back 6 days later and though they had made us a solid offer for our car, we had to start the arbitration all over and with new staff.

After 7 hours of waiting and talking they finally agreed to give us $17,000 dollars. I agued that they had offered us $20,000 just a few days ago. They asked which of their staff told us that, so we pointed them out. They came over and in front of their manager verified their offer. The mgr. Tim Beyer gave them a real mean star and called them into his officer. They all returned in a few minutes then claimed they never made me such an offer. They were obviously just covering their butts. After 8 hours in total I finally agreed to accept the $17,000. They agreed and gave me a copy of their offer in writting, so I signed over my title and all the other documents for sale. While I was renting a car from the rental department, some of the staff came up to me and stated they were not going to pay me the agrred price and told me they would only give me $16,000. I thought they were joking, but they weren't. I went to the GM's office to confront them and they starting belittling me and were very agreessive. The sale mgr. Tim Beyer and the GM Bob Plankinger stood up and acting like wild-men yelled to either accept the new offer or get the hello of their dealership. And when I rebuked their offer another of their staff told me he had a pistol in my pocket and for me to shut the f**k up. They had my signed title and refused to return it for a few minutes, expecting me to accept their new offer. I demanded my title and finally got it back. On the way out 2 of their sales rep. walked behind me and my wife pushing us out the front door.

I have contacted some lawyers for filing a lawsuite and a felony badgering violation. I have also contacted the Nissan Corporation and gave them a full report. They promised to investigate the dealership, as they informed me they had several other major complaints aginst the dealership.