United Parcel Service ripoff, denies everything refuses to communicate the business that doesnt give a dam Atlanta Georgia
Had a rather unique package to send. Took it to my local shipper, and they accepted it, charged me extra because "It's Not In Cardboard". I had packaged it in a piece of PVC plastic pipe, and mounted caps on the ends of the pipe with sheet metal screws.(remove three screws, inspect, and replace cap and screws) I insured the parcel for $600.
Because it was an item being sent for repair, I waited 10 days and telephoned the receiving party. They assured me that the item was repaired but inquired as to why I hadn't shipped the associated pieces for repair.
I told them how I had packaged it and they were amazed at the fact that it got to them in a bundle of damaged cardboard with a hand written shipping label and when the driver delivered it he had even mentioned that it was difficult to enter the tracking # in his computer manually rather than lazerscanning it.
Two bearings that were shipped in the parcel were missing. I notified the shipper, and they in turn notified UPS.
Finally after two weeks of me harrasing the shipper, and they calling UPS, an individual came to the receiving company's location and inspected the parcel remains and item. Ups has notified the shipper that the claim is denied because of improper packaging.
Gary
Ilwaco, Washington
U.S.A.
5 Updates & Rebuttals
Gary
Ilwaco,Washington,
U.S.A.
insurance compamy for UPS called and assured me that they would accept the responsibility for the lost items
#6Author of original report
Wed, March 19, 2003
Well, after lots of emails and telephone calls, A gentleman from the insurance compamy for UPS called and assured me that they would accept the responsibility for the lost items. The kicker was a summons to their Atlanta headquarters to appear in our local district court small claims dept. on April 8th.(filing fee of $10, registered mail to send summons $5) I have received payment for the items, including expenses for filing and mail fees.
The biggest problem in dealing with this company is the fact that you never get to talk to the same individual twice, and although you can hear them entering all of the information into a computer, there is never any record of previous calls.
I would suggest that UPS modify their claims dept. to give a more personal touch to claims calls, and come up with a better method of recording these calls.
Gary
Ilwaco,Washington,
U.S.A.
Tenacity pays off (Maybe)
#6Author of original report
Sat, February 22, 2003
Filed for claim in small claims court this morning and then mailed the summons to UPS registered mail, went about my business during the day and when I got back to the office this evening, the shipper's representitive was on the voicemail, informing me that some guy from the insurance co. for UPS has agreed to pay for my claim. Now all I have to do is fax the shipper a price and they will pay for the claim,,,,,,,yeah right,,,,,I'll believe it when I have the check in hand.......
Robin
Waldron,Arkansas,
U.S.A.
To Gary
#6Consumer Comment
Fri, February 21, 2003
Good luck with your case. The picture you took should help you anyway if you can get documentation from the receiver that the item was delivered in something else entirely.
Please let us know if you get anywhere with this. I had a friend who needed to ship a computer and UPS said the only way they would insure it was if they packed it, due to the fragile nature of the item. Fine; UPS packed it (for a fee, of course). The computer arrived with the boxes crushed, monitor screen broken and parts shaken apart inside the computer cases. No settlement was ever reached. Why? "Improper packaging"!! Go figure
Gary
Ilwaco,Washington,
U.S.A.
UPS, The Brown Company
#6Author of original report
Fri, February 21, 2003
As a matter of fact, I did take a photo of the parcel after I had finished the packing, but alas before I took it to the shipper. Am filing a small claims action this AM in the local District court.
Robin
Waldron,Arkansas,
U.S.A.
Take a picture!
#6Consumer Suggestion
Thu, February 20, 2003
When shipping high-value or precious items UPS, take a picture of your packaging. Preferably in their office (someplace that is readily identifiable as the shipper's office) with shipping label already attached.
It is hard to get UPS to pay damages, EVER, even when they packed the item themselves! Protect yourself with photographic evidence.