Complaint Review: United Productions Dba. Never Shave Again

I ordered their product which was absolutely worthless. When I contacted the company re: return and 100% guarantee as listed on web site, I was informed that it must be received at their warehouse in 30 days, plus, they did not refund for extra patches purchased.

The guarantee reads, "absolutely risk-free for 30 days when ordered from this site. Get it home, use it, and within 30 days you are not 100% satisfied for ANY reason, simply let us know. We will email you a return authorization number, then return the product with that number and we'll refund your purchase price-no questions asked."

When asked to speak to supervisor, employee Sylvia, reported that her supervisor, Jackie, was unavailable. No other supervisor was in the building. When I was finally able to contact Jackie, I explained that their guarantee is not what is being described by her employee. She reiterated what her underling had said. She refused to give any supervisor's or executive's name/phone number/address. She stated that she was not allowed to.

I can see why. Their guarantee is as worthless as their product. I have returned the product, with little hope of receiving a refund. I plan on filing a complaint with the attorney general of NJ and any other government office in that state that can expedite my refund and, at least, sanction the company.

Saafe
Virginia Beach,, Virginia
U.S.A.