United Relocation Group Christopher Scott, Erika Bell, Bella etc. cancelled a move, 15 minutes before we were supposed to meet up. Chicago Illinois
I scheduled a move, paid 25% of the estimated cost. The day of the move, actually 15 minutes before they were to meet me at the location, I get a phone call from a lady named Bella stating that "all" of the trucks were experiencing mechanical issues. She said they wouldn't be able to move me that day but could move me the next morning. Keep in mind, I was moving out of my storage unit, I had already arrived and had started removing items so that it would be a quick and easy move.
The lady showed no sympathy. She didn't even try to suggest any other options. I tried reaching out to the wonderful customer service reps who assisted me with scheduling the move.....Christopher & Erica and would you believe to this day, no one has returned my call or Email. So i sat at my storage unit, calling moving companies from all over an on craigslist. I had to move that day. I ended up paying last minute movers to help me.
I guess it is best to see reviews before making a major decision. I ended up suffering in the long run. They finally refunded my 25%. You would've thought they would've included a little something extra with the refund considering how they screwed up my entire day.