Complaint Review: United Relocation Van Lines Inc.

I got a call from "Anne" of United Relocation Van Lines. I was asked about my move where when and how much items I had.

She said the movers will be arriving the 30^th between 12 2 pm.

The day of the 30^th, I received a phone call as documented on my cell phone at 1:48 pm from the movers. They said they should be there in 45 minutes or less.

They came at 4pm that day. I showed them what we had to move. They asked me to sign a document stating they came, and that agreed to the above quote.  They never gave me a copy of it though.

They then started taping blankets on furniture and putting bags of clothes in boxes. I asked why, they informed me that everything needs to be in boxes for storage. I wasnt told this at any time when I made the arrangements, and I was not informed that this too would cost me for the boxes, the tape, etc.

After five and a half hours at about 9:30 pm they were finally done. He led me into the bedroom away from my wife, and then took the paper work out.  He started calculating everything and then asked me to sign for a bill for 6,640.50.

I then called for my wife to take a look at this. She looked at the paperwork and then asked what happened to the original estimate. The mover then started saying we had a lot of stuff over and over again.

She then asked when he knew that it was going to be 5000 dollars more than our quote and he stated As soon as I came. She then asked why he didnt tell us, he had no comment.

She asked him to take everything off of the truck but he said that it was too late and that he would only do it in the morning. She asked to speak with his boss, but he said that no one is in the office because it is so late. He said that we need to sign the paper work before anything could be worked out. That if we signed the paper work we could pick up our stuff the next day and just pay for the labor and materials used.

He told us to talk to the office the next day. My wife was very understandably upset, and I just signed the paper because I felt we had no choice. 

The next day on the 31^st of December Anne called me, at 11:38 am. I didnt realize it was the same lady I made the appointment with right away, as her sweet nice tone was gone and she said that I had to pay 70 percent of the new price that day. I stated that I would only pay the original quote like originally agreed to. She then kept trying to blame me and my wife for having a lot of stuff.  She said that we could not pick up our stuff because it is private property. Ben lied to us.

I talked to her later again, and I vocalized I would not pay that amount and She said I could have 1 extra month of free storage which would make it 3 free total, and that I could pay 3,000 instead of 70 percent of the bill. I told her that I need at least a week to seek legal aid and that I will not make any decisions at that time.

She told me that she would call me again on the 1^st of January.

She called me on the 4^th and left a message.

The mover also left a message stating that they need the payment that we must pay 70 percent and that they are going on winter break for 3  to 3 and a half weeks. That we must call by 12:45 pm, or our stuff will be sent to public auction to pay for the cost.

Anne called again and then I stated they will be hearing from a lawyer, she stated that we had 14 days for a lawyer to call.

our stuff is still in storage, and they keep threatening to sell it. I have seeked legal aide but they still will not give back our stuff.

Evidently they do this time and time again to unsuspecting consumers without any remorse. This company should be out of business, as this is effecting my whole life, from my marriage to moving to another state as planned, All of my items our held ransom at a undisclosed location.