Complaint Review: United Royal Vanlines

On Febuary 11, 2015 I was qutote a fee of $$2836.74 to move all my belonging to California from Florida. My pick up date was March 13, 2015 with a deliver on 04/17/2015. When they loaded all my belongings into te truck the told me the total amount would be $4949.00 and would give me a discount of $694.00. My new price is $4470.00 cause they added extra fees like $200.00 extra packaging, $240.00 for my scooter, and another $594.00 for over weight. I gave them $750.00 deposit , $1400.00 when they arrived to my house in Florida to start moving. When I got to California my home was not ready and neither was my stuff arrived yet. I was transferred to Arizona the same week my stuff was going to arrive. I notified Art of the Changes and told him I will meet them in California to get my belongings and pay my balance when I was told they put it in a storage somewere in Corona, Ca on April3, 2015 and that I have a balance and a $2105.00 and a$600.00 storage fee for 1 month . On May 11, 2015 I sent them $1000.00 with a new balance $1485.75. Than less than 3 weeks later On June 3, 2015 Shasha is emailing me telling me I have a new balance of $2085.00 and my stuff is going to be auctioned and I had till June 5,2015 by 5pm.

I made several attempts to call and email her with no response , call Arturo he hung up on me twice , called Jenny she explained the charges but could not help or even make a payment arrangement that I was trying to do. The month was not up and there were adding $600.00 and could not tell me were my personnal belongs are. I asked about the free 30 day storage I was promised by Arturo when we first spoke and John Miller, Jenny and Arturo said the free 30 day storage is from the time we pick up till we deliver not from the time we drop off in storage. So that is were my extra storage fee is . As of today I dont know were my stuff is and was told On Monday June 8th I will have another $1500.00 in legal fees or it goes back to florida for Auction.