Complaint Review: United States Financial Resources

Took an incoming phone call on my cell phone, number displayed was 000-000-0000. Person on the other end had an oriental speech. She stated in opening remarks my application for grant money was approved by the US Financial Resources company. She congratulated me for this.

Then went on to state it would cost me $3.87 (pay per credit/debit card) to process my application. Asked if I would be charged anymore and she said no. In the course of conversation, I would be charged $59.__ per month if anyone else would use my connection for info on getting grant information (using my link they would provide me).  She stated there were no hidden fees.

Asked her if this was a scam and she stated no, they were a legitimate business. Information given to her to fill out application. Stated to her I don't want to have another charges or withdrawals on my card from this company. She stated there wouldn't be any because if there were she would loose her job.  This job was her bread and butter.
 
Gave me her name as "Daisy Nguen". Customer Service number as 1-800-558-0064. Physical address as 213 E Street, Pleasant Grove, UT. 84062.    Then another PO Box address: US Financial Resources, PO Box 333, Pleasant Grove, UT. 84062.

During the course of the conversation as she was telling me what I would be able to do and how, I would interject and ask how the company stood with the BBB. She stated, at first, there were no problems with the BBB.  As I was conversing with her I, looked up this company with the BBB and found about 30 complaints logged against them in the past year. When I questioned her about this, she quickly stated it wasn't about customers being charged other fees on their credit/debt cards, but because they didn't follow the instructions to fill out the grant applications. They would then state it was US Financial Resources fault for them not giving the right info.

After I found and read the info from the BBB, I told this person I wanted to cancel everything. The tone of her voice changed from enthusiastic to soft voice (like I got caught with my hand in the cookie jar!) Asked her to not put the charge through and she said it wouldn't be done.

Hung up. In the 2-3 minutes it took me to contact my bank with the debit card, they had already run the charge of $3.87. (amount already authorized) Did what I needed to do to prevent and further charges on my card from this company or other unauthorized companies. Will also take care of there communication with my email, so no further connection with them is possible.