Complaint Review: United Studios Of America

A friend of mine went to meijer and was approched by someone to get her pictures taken for $10 at that time and then $6 when she got the pictures taken. She didn't have any need to get her pictures taken and I just had a child 3 mos. before and I have a 2 yr old.

She asked if I wanted to do that. I said sure I have always been bugging my husband to get our pictueres taken, so I gave her $10 and paid the $6 when we got there. We had to ask several people employed at Meijer as to where to go because there were no signs posted as to where to go. Finally we were told to go to the back of the store and look for United Studios of America's sign. We found it where the employees take their lunch or break. We were told to be there at a certain time and we were there a little early only to wait because they had only 1 person there. He was very nice and helpful though.

We scheduled our appt to pick up the pictures, again we were ontime only to wait, now this time they had 2 people working. The sales women was very nice as well. It was very upsetting to get there and see all the pictures only to find out that to get them all that was going to cost a lot of money. I wonder what they do with the ones that we didn't order?

We had the picutures the taken about the 3rd week of Oct. and was told we were going to receive them after Thanksgiving before Christmas. So when a week after xmas passed I contacted them and asked what was going on?? I was told that they would have to research it and someone would give me a call. Then a week passed and I called again only to be told the same thing.

Now at that point I got a litle upset because I didn't pay $216 plus the up front $16 to wait this long for not that many pictures. I told the women that she had 2 weeks to get me my pictures or refund my $$. She then informed me that they do not do refunds. I let her know that if she didn't refund my $ or get me my pictres I would filing complaints with the better business bureau or taking them to court, she had nothing to say.

Then on Mon this week I again called only to be told that i would have to wait on hold because there were 3 calls with the same problem ahead of me, I held for about 5 min. The women came to phone and asked if I still wanted to hold, I said no I would really like a call back but the last 2 times I was told I was going to get a call back I did not. She swore someone would.

Finaly late this evening I received a call and was told that my pictures were in the canvas dept and would ship in 1-2 weeks and that I would get a call with a tracking # when sent. I asked several times how or why this is taking so long?? She had no response and told me that all she could do to compensate me was to give me 50% of my next purchase!!!

I am not for sure why this women thinks that i will be ever getting pictures from then again. I asked for someone above her and was told that person was on vacation till mon...I asked if I could call then and ask for him? She said yes I could. So on mon I will be calling and asking for Jim.

So if I am ever approched or told about pictures cheap at a grocery store I will NEVER get them done that way again!!!!!

Candice
elkhart, Indiana
U.S.A.