United Tel - Findyourdiet.com Fraudulent recurring charge on my AT&T bill Internet
Same experience as others who have complained here- found an puzzling $14.95 "monthly" fee on my AT&T phone bill. No explanations - just a charge "on behalf of United Tel LLC." I called the number indicated, was greeted by customer rep Keesha, who asked me to confirm my phone number and some other data. The data she had correct was home address and wife's first name. Data she had wrong were wife's date of birth and e-mail address (some domain we don't use). Keesha claimed to cancel subscription, and said the existing charge would be removed from our bill " but it could take several months." She also gave me a transaction number in case I had to call back. No idea how we got signed up for this, but I'm pretty ticked off that AT&T allows this type of activity to pass through them. We'll see what comes of Keesha's promises in the coming months.
Ace
Enid, Oklahoma
U.S.A.
1 Updates & Rebuttals
Customer Support
New York,USA
Customer Support
#2UPDATE Employee
Thu, January 27, 2011
We are very sorry to hear about your experience. Please be aware that we at FindYourDiet take customer satisfaction very seriously and would like the opportunity to address any concerns you may have. You can contact us toll-free at 1-877-391-3161 or by email at customersupport at billinghelpnow dot com sothat we may resolve your inquiry.
Sincerely,
Customer Support
FindYourDiet