United Tel, LLC - FindYourDiet.com Unauthrized charge on my AT&T phone bill Internet
When I received my Jan 2009 AT&T phone statement there was an added amount of 14.95 listed for United Tel, LLC. With this there was a phone number. (866-877-1160). I called this # and found out the charge was for FindYourDiet.com. I told the person that I had never heard of this company. She indicated that I had authorized it. I told her that I did not think that I had, but that I would pay for that months charge. She stated that she would cancel this account if I wanted her to. I said please do. Then when I received my Feb. 2009 statement it was still on it.
I have tried to contact them with the above number and I get the canned message that my call will be answered in the order that it was received and then I wait. After awhile it tells me that the office is closed and I need to call during office hours which it is during office hours that I am calling. I know 14.95 is not that much, but I am not willing to pay for something that I have nothing to do with.
Chris
De Kalb, Missouri
U.S.A.
1 Updates & Rebuttals
Customer Support
New York,USA
Customer Support
#2UPDATE Employee
Thu, January 27, 2011
We are very sorry to hear about your experience. Please be aware that we at FindYourDiet take customer satisfaction very seriously and would like the opportunity to address any concerns you may have. You can contact us toll-free at 1-877-391-3161 or by email at customersupport at billinghelpnow dot com sothat we may resolve your inquiry.
Sincerely,
Customer Support
FindYourDiet