UnitedHealthcare After having sent twice a claim by mail plus third time by fax they continue to say they did not receive any claim There is no record information whatsoever San Antonio Texas
My health insurance company "UnitedHealhcare" is not complying with the costumers claims. I can't find a way to get my claim to be processed because they say it doesn't show in their records. I mailed my claim with all the required information plus the receipt of the doctor's payment on September 2004. Then after finding out they haven't received it, I mailed it a second time to the adress on the back of my insurance card on October 2004.
Still, without any records of having received any of the letters I sent, they haven't respond to it yet. On November 2004, I called once again and they suggested me to fax the claim, which I did and they gave me this faX # 801 567 5497 and a code B 431 611 36364KAY. In this fax, I reminded them it is the third time I was trying to get my claim through with still no answers. Today I went to the UnitedHealthcare building in Sunrise, ands they weren't able to help me either. They told me the building was only for administrative purposes and no costumer's services available. I don't know what to do now. I need your help.
It is not the money that they owe me what bothers me since it is not a big amount, it is the fact that there is no one to even aknowledge my claim. Iam trying to not give up, because I feel this is what the company intends their costumer's to do in cases related to claims. Thank you.
Daniela
aventura, Florida
U.S.A.