UnitedHealthCare Will not accept paperwork for reimbursement for claim. They said they never received my claims, been sending them for 6 months. Salt Lake City Utah
I ha t have emergency dental surgery due to Radiation problems due to cancer. All my lower jaw was affected and I had to get my jaw repaired and implants in order for me to be able to eat again. I paid $20,000 to have my jaw repaired and put in a claim with Unitedhealthcare. I have been sending this claim for 6 months now, and they always tell us when we call that they have no information or letters from us. I faxed the claim paperwork 6 times to the Fax number they kept telling me to send it to. I have send the claim paperwork 6 times by mail, and each time I call them they have no paperwork from me. I spent over 2 hours on HOLD everytime I call and all I get from them is to resent the paperwork again.
It is all a big game they are playing with me. I have read other people complaint aboutt he exact same thing I am reporting. they too been sending claims to the address on the back of their card and never gotten anywhere.
if they claim they never receive my paperwork, what do I suppose to do. I am out $20,000.00 which I sure can use right now. I had no choice but to get my surgery in order to be able to eat again, and they just don't really care.