Complaint Review: Uniters NA

Total Scam!!! Do not under any circumstances purchase a warranty from this company. Had two bonded leather couches under warranty that were rarely sat on. I went through the long claim process and waited weeks for a technician to come out and take photos. Tech says obviously this will be covered. Never received contact from the company after over a month. We call the company to check on claim. Company says it is denied as the "leather is bubbling and peeling, not tearing". I advise Ronnie from Uniters that they tears are in and around peeling (not sure how you determine the difference between a peel and a tear.

Additionally, the attached back cushion on one sofa was torn underneath at the back. The rep asked if the was "at the seam" I stated it was and then immediately said "I guess I don't know, I can't see under there". From there, they denied this claim since a seam tear is not covered. I reminded both ladies that I had immediately reversed my statement before. They both said that indicated it was a seam tear and that they record the calls. I replied "wonderful, lets hear the call". Both refused to play the call as they knew they were not being truthful. Deceitful company, apparently deceitful employees.