Complaint Review: Uniters North America

I purchased a protection service plan for my new couch and never received a cleaning kit or instructions for the couch. well there was accident where the cushion covers got dirty and needed to be washed. So We washed them. when we washed them the cushion covers shredded into pieces.  So I called the furniture store about it and they told me to call the Protection service company, I informed them they never gave me that information.  When I did get the information from the furniture store and called Uniters for the protection service plan they said they would not honor the plan because we did not call them right away and we washed the cushion covers ourselves and we were to call the furniture store.

So now I am getting the YO-Yo effect of each company saying they are not responsible for anything.  and I have a new couch with ripped up cushion covers because I was not give cleaning instructions.