Complaint Review: Uniters Warranty

We purchased a leather sofa from Macy's in 2012 and it got punctured. Uniters replaced it for us. Good!  At that time, our couch was also peeling and we were told it would be a great idea to purchase the "structural" coverage that would cover any cracking and peeling on our new sofa should it happen again.

Well, sure enough, our sofa cracked an peeled within 18 months of purchase. We filed a claim and were denied on the basis of the fact that the warranty does not "cover seating area." Wow.....really? No one said a word about this and it is not listed as an exclusion on their website. The agent, in fact, suggested we buy the coverage since our first couch cracked and peeled in the seating area!

Well I pushed further and got Macy's on the phone with Uniters. The Macy's agent worked hard on our behalf, but Uniters still wouldn't budge and now changed their story -- this time saying that all the peeling was "accumulated damage" that was not reported in time. This was patently false. We reported it when we saw the peeling.

Under NO circumstances should you ever purchase WorryNoMore coverage. They were slippery and deceitful in their dealings with us and we are out a lot of money. I'm a reasonable person with multiple grad degrees and not some "victim mentality" person. I run a business myself and I know what it means to treat people with decency and kindness. Uniters failed on all counts. WorryNoMore is a sham and should be WorryAlotMore if you buy.