Complaint Review: Unity Moving And Storage

worst movers in the world - avoid at all costs We hired Unity Moving and Storage to move our belongings out of our house in Sugar Land on Jan 28, 2007, and into our new house in Sienna Plantation on Feb 3, 2007.

During the move-out, the movers put several dents in the walls of our house and refused to write them down. The head mover insisted that it was only paint and that we couldn't claim that as damage. The gouges were much more than just paint.

On Feb 3, we waited at our new house all day for the movers to arrive - they never came or bothered to call us. We tried calling them 10+ times that day on Matt (the manager's) cell phone, but he didn't pick up or return our messages. One time, we called him on a cell # he didn't recognize and he picked up.

After some stammering, he said he'd try to get us our belongings on Sun, Feb 4. On Sun, Feb 4, we waited all day for the movers and got no phone calls. We tried calling Matt 20+ times, and he didn't return our messages. We filled out a report with the Fort Bend County Sherriff, who called Matt and didn't get an answer.

Around 8 pm at night, Matt called and said he had been out of town. He did not apologize and was very rude on the phone. We said we were going to have another moving company come to his storage units and get our belongings. Matt charged us $2500 to let the other moving company pick up our belongings.

Our original quote (see email attached) was $656 for the entire move, and Matt charged us $2500 for half a move. We then found $3910 in damages to our belongings. The second moving company we hired to complete the move charged $965 for the second half of the move, compared to Matt's charges of $2500 for the first half of the move.

Other issues we have with Matt Colbert and Unity Moving and Storage include: 1. Matt told us we'd get climate controlled storage our unit was not climate controlled. 2. Matt told us all his employees were full-time one of the movers (Troy) kept talking about his other job in the oilfields and how he does the moving for extra cash.

David
Missouri City, Texas
U.S.A.