Complaint Review: Universal Duty Free

I placed an order with this company on 11/9/04. They charged my credit card on 11/10/04. order conformation said my order would be in between 10-21 days. After not receiving the order I called them on 12/09/04. They told me that the order was delayed because of the Thanksgiving holiday. Which is understandable.

As of this date 12/21/04 i still have not received my order. I again called them and spoke with "Charlie" he would not give me a last name or an associate number; he told me he did not know where my order is but would call me back after the first of the year.

Needless to say, I told them to forget it. I told them to cancle the order and credit my credit card. "Charlie" told me he could not do that. They said they would send me a refund in about 10 days. We shall see if I ever get it.

Eula
BATON ROUGE, Louisiana
U.S.A.