Universal Lube & Oil Making unauthorized in advance charges Houston Texas
I came to this service station for an oil change with a groupon. Conveniently, I asked the manager there if he could look at my car for a noise problem. He agreed without telling me whether it'd cost anything.
The free diagnostic service available almost everywhere else gets charged for $45 for a few minutes driving and looking at the car in the final bill in addition to tax on the groupon and extra shop fee. My problem was told to cost around $500 to replace both wheel bearing in the front (with the parts cost around $50).
I thought I'd save some money by purchasing a groupon for a service at this shop but ended up with a big ripoff.
1 Updates & Rebuttals
Manager
Houston,Texas,
United States
Groupon Experience
#2REBUTTAL Owner of company
Sun, April 15, 2018
Hi Khoi,
Thank you for writing about your recent visit. We are committed to providing all our customers the best customer service experience possible and excellent quality repairs. Unfortunately, as a merchant of Groupon, we are required to set up appointments for payment purposes as opposed to walk in customers. The shop fee charged reflects used oil and filter disposal as required by the City of Houston. Our standard diagnostic fee is $45 though this amount will be discounted from the total repair cost. Please feel free to reach out to us at Info@universallubeandoil.com to discuss. We’d like to see what we can do to turn this experience around.
Respectfully,
Universal Lube & Oil – Auto Repair LLC