Complaint Review: Universal utilities

 I live in a Mobile home park I'm forced to use this place as my water company.when we first moved in we were told to not mess with the meter box. Back in early December when it was cold out our pipes froze. My fiancee went to check the meter box witch we had winterized, and it had icicles on it. We called universal utilities and they said that it's our responsibility to take care of their meter box. we asked if they could come replace it just in case it had issues. They told us they could but it would be around $300 up front.we didn't have a visible leak except the icicles and didn't have that type of money at that time, so we figured if there was a problem we'd definitely notice when it gets a bit warmer out. It was unthawed the next day, and didn't seem to be leaking. We didn't have any problems with our water at all inside.it ran fine. Today(about 2 months after that call and our bills being a normal $30.00 to 60.00) I got the mail and I have a bill for $1024.06 I called universal utilities thinking it was a mistake, the lady told me that my meter read that I used 79,000 gallons of water I explained to her that's impossible because I don't have any leaks in my house and my waters been running fine. She told me to go check my meter. I hung up,went outside to the back of my house. And my meter box was gushing out water everywhere. I called them back to report this and they didn't answer so I left a message begging them to come help me turn it off and fix the box. They never called back.i had to have the park maintenance man and land Lord come and replace it with permission from the water company, all which took only half an hour. Now that it's all said and done my meter reads 772113.4. I have called the company back and they say it's on me. I'm scared to see the bill that comes out next month. I've just never had such a problem. Thank you for reading my complaint and I hope it can be resolved.