Complaint Review: University of Phoenix

While I was in school, the academic advisor sent me an e-mail, stating that I would now have to take 2 new courses - 590A and 590B.  This now extended the length of time  I would have to be in school, and it also added to the amount of money I would now have to borrow from FAFSA.

I was told that if I did not agree to the additional courses, I would not be allowed to graduate.

So, I took the 2 courses.  I completed 590A with an "A".  Then, while I was enrolled in 590B, my dad became ill, and I had just recovered from a stroke.  I managed to complete the second part of 590.  However, when I first submitted my paper showing my work, I was informed by the professor that I had submitted my information a day ahead of schedule, and I  was basically ordered to call UoP Tech, and have them remove the paper.

I did as I was told, and when  I re-submitted the paper, I inadvertently submitted an earlier version, which was not complete.  I was sent an e-mail by the professor, that I had an F on my final paper.   I was shocked, and I asked why.

Professor Vicki Burns stated that I had numerous spelling and grammatical errors, as well as improper formatting in my bibliographies.  I checked all these areas BEFORE I submitted my work, and found there were absolutely NO errors of the type indicated by the professor.

I had the distinct impression that she was look for a way to fail me.  

I went through the appeals committee, and nothing I said mattered.  Now they want me to pay them an additional $3700+, and have told me that I must retake 590A and B, in order to complete my Master's in Nursing.

I have worked extremely hard, and have numerous personal problems:  I had a stroke due to a fall in January 2013, and made a recoverey, which the neurosurgeon was surprised at.  I even sent the school the medical records, and they ignored this.

My dad was ill with Alzheimer's, and died December 24th, 2012.  Through all this, I kept hoping I would be able to complete my MSN to go on and hopefully become a Nurse Practitioner student.  

I feel that the school has been extremely cold, heartless, and dishonest in their interactions with me.

Joan M. Enering, R.N., BSN