Complaint Review: University Of Phoenix

I enrolled with Axia College in August of 2005. I was continously called by the enrollment counselor, and I have to say he was helpful, but I am finding out that was only for his benefit. Since that time I've had nothing but a nightmare with the so called school. I know that I've had a least 8 financial counselors, and 9 different academic counselors. I just got a new academic counselor in the month of May, today I called to speak with the financial counselor, and found out from her the academic counselors last day is tomorrow.

I've been reported as an early withdrawal, and now I am getting calls from this company called EdFund. I noticed there has been a tuition increase without any notification to me. My financial counselor, just told me she was sorry there was no notification, they tried to do their best to let everyone know. I find that very funny because when it is time to apply for financial aide, or to have your verification done, they will surely notify you then.

I had an over payment with a block of classes in August of 2006. I had a credit on the account, and then all of a sudden it was gone, when I inquired about it with my then financial counselor, she tried to blow it off, and tell me not to worry about it. I insisted that she investigate it, and get back with me immediately, I had to call her over a several day period, but when she finally did, she told me the payment has been accidentally credited to another account, but it was applied back to mine, I also had her send me a letter, and an e-mail confirming this with the credit amount.

She seemed to be annoyed that I would have her to do this, and I let her know that I did not appreciate it, especially when this is money I have to pay back.

I've had to delay starting a new block of classes twice, because the tech support department could not get my information to work, when I was transferred over from Axia to UOP. I really wish I'd stayed with them, it would have been a little bit of a less headache.

I am totally disgusted by all of this, my daughter was going to sign up for these classes, and I told her not to do it. One can only hope that this will get better, and after hearing that most companies do not recognize a degree from UOP, I am aganist furthering my education at all. This is all a hoax, and I know I worked very hard to achieve it.

Georgia
Dolton, Illinois
U.S.A.