Complaint Review: University Of Phoenix Online

My experience with UOP staff also was lackluster and I agree that student services, or should I say, customer service is not a real UOP priority. No process transparency exists or is intended for UOP students. I suspect that each student is told something different by the various admissions, academic, and financial aid counselors, so please make sure that you document each discussion and transaction with UOP staff and instructors.
Many more UOP students are documenting their experiences.

If UOP employees are unwilling to comment or respond to a student's written request for process or policy verification, then the UOP employee may not be imparting accurate information. Academic counselors provide inconsistent information, and to protect their management and their jobs, they feign ignorance. Magically, they only know their supervisor's or manager's name and all other UOP administrative or faculty names escape them.

While I found some adequate course content, many UOP students were poorly prepared to deal with this content. Learning teams were disappointing at best and provided the clearest view of student's lack of knowledge, interest, and preparation. Students felt entitled to go through the motions and were closed-minded about any activity out of the routine. Some students commented that the class content and assignments were not what the admissions counselors promised, or were shocked that instructors had different requirements for each class.

Some UOP students boast of high grade point averages, but perhaps students should be required to take and pass a federally approved college exit exam. UOP is offering an adequate education only to those who aspire to learn at a collegiate level, while the other students are going through the motions and get rewarded because they paid the tuition.

I also would like to see the statistics on graduation rates and GPA distributions by UOP course offerings for the past decade. Instructors had very low expectation of student performance and often praised and accepted mediocre or substandard work. The instructors' motto appears to be that if a student makes minimal effort then the student will make an "A".

UOP's overall process is shameful, because they could offer so much more to education consumers. I guess that for so little effort and so much profit, form over substance is inevitable.


Former student
Houston, Texas
U.S.A.