Complaint Review: University Of Phoenix Online

Hi,
I started UoP by being told I had recieved total fin. aid and no loans, however after only 3 credit hours of "class" I was then told I owed $1,293.68 for tutition. After being hounded by the school, then collection agencies, I was told I owed EdFund $2080.50 for a student loan. This was taken out of my federal income taxes, yeah, great refund for me, NOT! So I contacted EdFund and was told my loan to UoP was paid in full, so I called UoP to get my transcript and was told I could not recieve my transcript because I still owe the $1,293.68. Well what was the student loan for?
Can anyone out there please tell me what I should do?

Christa
Thomasville, Alabama
U.S.A.