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University of Phoenix This school will not release my financial aid and when questions are asked I keep getting delay after delay and dates keep changing and then they threaten to drop me from my classes when I press for a PhoenixInternet, Arizona
Approximately 13 weeks ago I enrolled in the University of Phoenix online classes. First of all I was rushed through enrollment over the phone (should have been my first clue) and a week later I was starting classes. Two weeks into the program I began asking questions since I was not allowed a choices of classes or told anything about how the costs or financial aid worked. By the middle of the third week I was suddenly dropped from my classes, because I told them I would not be doing school work until I got some questions answered.
I was reenrolled the following week after finally having spoke to my "Financial Aid Advisor" who told me that my financial aid would be posted after completion of the week 5 classes. I finished week 5 and called several times and got voice mail, the following week (week 7) I called again and got a recording saying it was an invalid number. I contacted my "Academic Advisor" and a couple of days later my new "Financial Aid Advisor" called me back saying that the former one was no longer with the company.
After having had the what is going on with my financial aid discussion conversation with this woman I was told that the process could take up to 3 months. I then informed her that I did not want to be attending classes not knowing how they were going to be paid for. I was then told she would file an expedited request to process my aid, and that she would call me back the following week (week 8).
Finally now during week 9 (the last week of this semesters classes) I find a letter posted on my home page that my financial aid disbursement date was to be set for 7/19/11. When I called and asked for a definate date I was suddenly informed that it would be another 3 to 4 weeks and that if I missed any classes that I would have to wait yet another 6 weeks and would lose my money, to the tune of almost $3,000.00
However today after getting this call I look back and notice that the letter for my financial aid has now been removed. And yet according to the email I also received I am to keep checking back on the page which shows my acct. They are also again billing me for more classes in which I did not enroll in and were auto selected for me.
This school does nothing but keep feeding me more and more misinformation and false truths.
2 Updates & Rebuttals
Matronangl
Casper,Wyoming,
U.S.A.
Same Situation
#3Consumer Comment
Fri, August 05, 2011
This sounds almost identical to my story! I was told over and over that my financial aid would go through and then they put it off and had me take another class, only to delay it again and have me take another class. I was strung along just as you were and now they have sent me to collections when it was their mistake! If they had just done their job and processed the financial aid, I would not owe them anything! I did contact the dispute office and have heard nothing from them. I hope that you have better luck than I have and I honestly hope that there is a massive class action law suit against the University of Phoenix.
Uofphoenix
Phoenix,Arizona,
U.S.A.
Office of Dispute Management
#3UPDATE Employee
Tue, July 19, 2011
Hello,
I'm sorry to hear that you are not happy with the University. If you would like someone to look into your issue, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or 602-557-5566.
Best regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix