Complaint Review: Unlimited Vacation Club

During a great trip to Cabo on the 26th of April 2018 my wife and I were sold the idea of a attending presentation and for our troubles received vouchers for better deals then we were already planning on buying (trip from airport, snorkeling, Sunset Set Cruise, Paddle boarding, etc.).  We attended without the least worry about buying anything as it was sold as a tour of the hotel. After a great breakfast we went for the presentation and the salesman, after finding out we were from Phoenix and planned to come back to Cabo, wrote down on the offer sheet that we would get this amazing deal of $84 per night per person on any of the first tier resorts and that the Breathless Resort was on that list.  So we asked how much and he quoted us $119,000.  We explained that:

1. While the $84 PP per night deal looked good we did not have that much travel planned to take advantage of it
2. We would be paying for this package long after we were dead.

So he dropped the price to $5000 and after some haggling for add-ons (1 week free in the first tier) and annual payments made for 2 years on the 2nd and 3rd tier we bought even though I saw a lot of bad reviews on Buyer’s remorse and not getting enough deals to make up for the cost of membership. We on the other hand planned to travel a lot for the next 5 years  and the deal (based on what we were sold) would pay for itself and more.  

Fast forward to today, the deal ($84 PP PN) they offered for their tier 1 resorts is not a real deal as we have talked to the their Travel Agent and she told she had never seen that pricing opportunity. So we asked to speak to a representative to get this issue figured out. She said one would call us the following day and as promised we got a call from a Justino Mora who Identified himself as a manager and wanted to discuss our issue, we explained all of the above and he said they were growing so fast that sometimes it was hard to manage what the salespeople in the field were saying but no problem he would send us a new deal on a week in certain resorts (including the one in Cabo)  to use but needed to accept and sign it in the next few days to validate it. So we received the deal  which was for certain resorts,

This Certificate issued by Mediator grants Member the number of VIP weeks indicated below for 2 (two) people in a Deluxe Room type, subject to availability at any Participating Hotel in the All-Inclusive plan (food and beverage included) in accordance with the type and conditions of their membership as described in Exhibit B and subject to the terms and conditions indicated further on herein. 2 USD  VIP Week valid for Years with a preferential rate of 1 $1,600.00 and they would also pay for our tier 1 Annual payment for the 2nd year.

The entire deal is on the website we set up regarding this issue but the problem was to get the deal we had to search through availability and some of the resorts are 2 for 1 night Rules apply.  So I guess that means we would have to buy at our UV rate the next 3 ½ days for us to stay a week. Some of the resorts offered were cheaper then the $1600 price he had quoted and to be fair there were a couple of resorts that were higher then the deal he offered but I did not ascertain if they were 2-1 requirements.  So the deal was not good enough to make up the $84 PP PN deal we bought the package on. Right now we are chronicling everything on our website and hopefully we will see the great deals other people in this post have claimed to have enjoyed.   

In closing we, at this time, are not trying to get out of the agreement we signed but are looking to show the savings we were promised.