UNO's Chicago Pizzeria ripoff business from hell abused & mistreated me Dayton Ohio
I received the worst service I have ever received at Uno's Pizzeria last week.
The waitress took more than 10 minutes to come and take our order. My food was cold when it arrived, and she brought my order to the table in pieces.
I was already done with my plate when she brought my ribs out (that were supposed to have come with my appetizer). Everyone at my table needed refills, and we had to literally get up to find her.
Once we found her, she brought a pitcher over and sat it on the table! I also told her that my ribs were cold, so she took them back. I then asked for the manager.
The manager came out and told us that she was his best waitress -she was the one who trained the other waitresses, and that he doesn't see how we could have a problem with her, but he would coach and develop her about sitting the pitcher on the table.
He also said that he had gotten several compliments on the ribs that night and that nothing was wrong with them - as if I had imagined them being cold.
He then gave me a box and told me he was replacing my ribs. When I opened the box, there were a slab of FROZEN ribs with barbeque sauce pored on top!
Needless to say, I won't be going back to Uno's!
Tameka
Dayton, Ohio
4 Updates & Rebuttals
Darrin
Dayton,Ohio,
U.S.A.
Where has customer service gone....
#5Consumer Suggestion
Mon, February 10, 2003
This entire situation is sad. Business just don't believe in good customer servive anymore. I too have been a customer at UNO's since it opened in Dayton, OH. It used to be a fine restaurant, but I do believe their level of service is on the decline.
I am writing to comment on the owners statement that their comp is so low. Could this be that the managers aren't wiiling to give up the sale to please the customer? That sounds like the main reason the customer was upset.
A few dollars is not worth the hassle of a disgruntled customer. Word of mouth is crucial in any business arena.
I'd like to suggest the owner spend a little more time at his restaurants so he knows what is really going on. It sounds like the managers are feeding him a different story than the customer. He has to determine which party has more at stake.
The Dayton area needs quality restaurants like Uno's and I'd hate to see service be something that tarnishes its reputation.
Tameka
Dayton,Ohio,
U.S.A.
THE OWNER IS LYING
#5Consumer Comment
Sun, February 09, 2003
I am the person who made the first rip off report concerning this company. I have just read the owners response and am STUNNED THAT HE WOULD RESPOND WITH SUCH BLATENT LIES!
I did contact the company - and he responded with a letter and a $5 gift certificate - NOT $25 AS HE STATED IN HIS RESPONSE. He apologized for the waitress' behavior and said the manager was just trying to please my party and I.
The part about the server misunderstanding the order is also a LIE. He said nothing to that effect in his letter to me. The ribs came at the same time the sampler platter came - there was no mistake.
The part about him saying they asked if we would like to have the ribs to take home and prepare in our own oven IS ALSO A LIE.
The next lie is the part about us getting free food. THERE WERE NO ADJUSTMENTS TO OUR BILL AND I WAS CHARGED FOR THE RIBS. I would have been less dissatisfied if the manager had simply taken them off.
I have no reason to lie about this company. I had been a customer since the day the restaurant opened and was usually very sattisfied with the service.
I also had decided to give the restaurant another chance - I went not too long ago and used my $5 gift certificate. The waiter asked me how I got the gift certificate and actually remembered the night it happened. He mentioned without my telling him the fact that the waitress sat a pitcher of water on our table and pointed to the table where it occured.
I am very disturbed that the owner has responded with these false statements. I received good service on my last visit and would have returned, but now that I know the manager will stoop to such levels to save face I surely will not. A simple apology would have been a better reflection on the company.
Bob Williams, UNO Franchisee
Troy,Ohio,
U.S.A.
Our server understood the guest to order
#5REBUTTAL Owner of company
Fri, February 07, 2003
Our server understood the guest to order a Sampler Platter that does not include ribs. When the food was delivered, the guest insisted they ordered a Super Sampler with Ribs. We comped the Sampler and offered to make the ribs and serve them immediately. The guest refused the offer saying they were too full. We asked if they would like to have the ribs to take home and prepare in their own oven and they said, yes.
We gave them uncooked ribs, not frozen, along with instructions on how to prepare at home when they were ready to eat them. They were fine with that. No complaints, free food.
The next day we get an internet complaint. We contacted the guests, inquired as to the complaint and sent them $25.00 in gift certificates as a way of apolgozing for the mistake.
Now we are free food and free gift certificates. We serve 8,000 guests each week and our comps = .7 of one percent for comps. I feel we do an excellent job. We are sorry the guests continue to complain and at a loss to understand why they are so upset.
Elizabeth
Dayton,Ohio,
U.S.A.
this is not service...
#5Consumer Comment
Thu, January 16, 2003
Tameka,
I work at a Dayton area restaurant which prides itself on its excellent customer service. I have also been a customer of UNO in Dayton.
You are right about their service. They obviously have no idea what it means to take care of their customers. Any time i have gone in there, the service has been awful, and getting drink refills is like pulling teeth.
As for the manager, that is no way to respond to a customer complaint. I have since stopped going in there to eat.